Senior Sales Ambassador, Diagnostics

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Act as a trusted advisor to existing clients, promoting loyalty and meeting retention goals.

• Improve customer satisfaction by proactively resolving issues and conducting regular business reviews.

• Work alongside Enterprise Account Managers to secure early renewals and address competitive challenges.

• Create and implement strategic account plans aimed at expanding value and enhancing profitability.

• Identify and execute operational and service enhancements to ensure customer success.

• Influence purchasing choices and maximize reagent usage.

• Conduct assay integrations and fulfill laboratory technical requirements.

• Assist with onboarding new accounts, which includes ordering, installation, and validation processes.

• Manage the order, delivery, and billing procedures.

• Collaborate with Sales, Marketing, Customer Support, Technical Services, and Finance teams.

• Address and resolve customer issues in coordination with the service organization.

• Accurately document complaints and resolutions to enhance quality effectiveness.

• Foster growth, increase market share, boost profitability, enhance customer loyalty, retain business through renewals, and close new solutions.

⛳️ Requirements

• Bachelor’s degree with 3 years of relevant experience, Associate’s degree with 5 years, or HS/GED with 7 years of relevant experience.

• Professional background in sales or laboratory operations.

• Willingness to travel within the designated territory.

• Must live within the territory, preferably in a metropolitan area close to a major airport.

• The territory encompasses Illinois, Indiana, Michigan, and western Ohio.

• Preferred: Bachelor’s degree in Engineering, Life Sciences, Medical Technology, or a related healthcare field.

• Preferred: Proven experience in sales, field service, or a technical call center.

• Preferred: Comprehensive understanding of laboratory instrumentation, workflows, and regulatory standards.

• Ability to travel up to 75%-80% within the assigned territory and other domestic business locations.

• Expected overnight travel up to 50%.

🏝️ Benefits

• Opportunities for career development within an international organization.

• Complimentary medical coverage through Abbott’s Health Investment Plan (HIP) PPO medical plan, subject to eligibility.

• Excellent retirement savings plan featuring a substantial employer contribution.

• Tuition reimbursement available.

• Freedom 2 Save student debt assistance program.

• FreeU education benefit for pursuing a bachelor’s degree.

• Comprehensive health and wellness benefits.