Senior Sales Administrator – Fixed Term Contract

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Independent Management of Quotes & Contracts: Review and authorize quote modifications independently, ensuring proper pro-rata billing and contract alignment to avoid post-sale escalations or credit notes.

• Oversight of Quotas & Commissions: Ensure that deal structures accurately represent sales activities, facilitating correct quota credit and commission calculations for field representatives.

• Support for Complex Multi-Product Bids: Take the lead on administrative tasks for larger bids and intricate contracts.

• Mastery of Systems & Process Enhancement: Maintain the highest quality sales data within Salesforce by auditing records and resolving "locked" opportunity lines as necessary.

• Collaboration with Finance and Revenue Operations: Work together to identify and implement processes and guidelines for pricing and contract development, promoting automation that minimizes administrative burdens for Partnership Managers.

• Cross-Functional Teamwork & Debt Management: Serve as the primary commercial liaison for the Finance team, proactively addressing complex customer inquiries that may delay payments, ensuring quick resolution of aged debts.

• Address invoicing discrepancies, challenges with auto-renewals, and requests for credit notes, making independent decisions where necessary on commercial solutions that safeguard both customer relationships and Arbor's revenue.

• Collaborate with Bid Managers on significant tender opportunities (e.g., G-Cloud 14) to confirm our operational capacity to support our response.

⛳️ Requirements

• Substantial experience in a Senior Sales Administration, Sales Operations, or Commercial Contracts position, preferably within a B2B SaaS context.

• Advanced skills in Salesforce (with CPQ experience being a notable advantage) and Excel.

• Demonstrated capability to manage complex commercial situations and debt-related inquiries with minimal supervision.

• Outstanding ability to communicate complicated contractual or system matters in simple terms to both technical and non-technical audiences.

🏝️ Benefits

• A dedicated wellbeing team that promotes initiatives such as mindfulness, lunch and learns, manager training, mental health first aid training, and much more!

• 32 days of holiday (in addition to Bank Holidays), comprising 25 days of annual leave plus 7 extra company-wide days during Easter, Summer, and Christmas.

• Life Assurance at 3x annual salary.

• Comprehensive wellness benefits offered by AIG Smart Health, which includes a 24/7 virtual GP service, mental health support, counseling, and personalized health checks.

• Private Dental Insurance provided by Bupa.

• Salary sacrifice Pension plan managed by Scottish Widows.

• Enhanced maternity and adoption leave (20 weeks full pay) and paternity leave (6 weeks full pay).

• Five complimentary return-to-work maternity coaching sessions to assist you in adapting to this exciting phase of life!

• Access to services like Calm and Bippit (financial wellbeing coaching).

• All our positions support flexible working, and we are eager to discuss what this means for you.

• Social committees that organize team, office, and company-wide events to foster connection and celebrate achievements.

• Dedicated professional development training budget for CPD courses, upskilling resources, professional memberships, etc.

• Opportunity to volunteer with a charity of your choice for one day each year.

• Dog-friendly offices!