Bilingual Disability Administrator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate access and file copy requests by examining documentation and consents to ensure the correct information is released.

• Assess and redact third-party information to uphold privacy compliance and avert privacy violations.

• Oversee and address inquiries received through shared email inboxes.

• Carry out claim-related follow-ups and administrative tasks.

• Process payments for vendor invoices.

• Conduct data entry and maintain information within claims management systems.

• Prepare, distribute, print, and send correspondence to claimants, clients, and other stakeholders while adhering to privacy protocols.

• Organize and schedule Medical Consultant calls.

• Assist in onboarding new clients, encompassing file transfers and administrative coordination.

• Support claim operations and the provision of disability and life insurance services.

• Offer administrative assistance to both internal and external stakeholders.

⛳️ Requirements

• Completion of post-secondary education (college diploma or university degree).

• Bilingual proficiency in English and French is mandatory.

• For candidates located in Québec, fluency in English and French is essential to assist clients from provinces outside of Québec.

• Experience in administrative roles or customer service, preferably within the insurance or banking sectors.

• Strong attention to detail and a dedication to accuracy.

• Proficient in Microsoft Office Suite, especially Word and Excel.

• Proficient with Adobe applications.

• Capacity to quickly learn and adapt to new technologies, systems, and digital tools.

• Ability to investigate discrepancies, take ownership of issues, and drive them to resolution.

• Capability to manage multiple tasks and meet deadlines in a fast-paced environment.

• Strong analytical and problem-solving abilities.

🏝️ Benefits

• Opportunity to learn and develop the career you desire.

• Flexible environment that promotes well-being and inclusion.

• Health insurance.

• Dental insurance.

• Mental health benefits.

• Vision insurance.

• Coverage for short- and long-term disability insurance.

• Life and AD&D insurance coverage.

• Adoption and surrogacy benefits.

• Wellness benefits.

• Employee and family assistance programs.

• Retirement savings plans.

• Pension plan.

• Global share ownership plan with employer matching contributions.

• Financial education and counseling resources.

• Paid holidays.

• Vacation days.

• Personal days.

• Sick days.

• Statutory leaves of absence.

• Incentive programs and compensation linked to both business and individual performance.