Tour Staff Administrator

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Provides administrative and operational assistance to the Tour Operations team, ensuring that systems, documentation, travel logistics, communications, and operational processes are maintained accurately and efficiently.

• Responsible for offering support to Tour Staff (CEOs) and the broader Operations team through effective coordination, record management, routine reporting, and logistical administration.

• Compile, verify, and organize all pre-trip documentation, ensuring accurate filing for access by Tour Staff (CEO).

• Maintain compliance records, which include passports, driver's licenses, first aid certificates, background checks, and expiry tracking.

• Update Tour Staff (CEO) Code of Conduct records, contact profiles, and operational databases as directed.

• Maintain and audit both physical and digital filing systems, transaction records, receipts, and payment documentation.

• Maintain and update the internal Tour Staff (CEO) website and resource portals with current itineraries, trip planners, and operational documentation.

• Create, manage, and archive Tour Staff (CEO) Slack channels for tours, ensuring that standard pre-trip information is accessible.

• Upload approved Tour Staff schedules into internal systems (e.g., Polaris).

• Provide support for routine system administration and maintain accurate operational records.

• Coordinate routine travel arrangements for Tour Staff (CEO) relocations, including flights, accommodations, and ground transfers.

• Compile and format content for the regional monthly newsletter using information provided by the Operations team.

• Participate in the emergency phone rotation, offering after-hours support on a scheduled weekly basis.

⛳️ Requirements

• 1+ years of experience with G Adventures or substantial relevant experience in the tourism/travel industry.

• Previous experience as a tour leader or field guide is recommended.

• A diploma in Tourism is highly desirable.

• Some travel experience and a genuine passion for the people, culture, and geography of Africa.

• Highly developed written and verbal communication skills; comfortable presenting data to management and communicating sensitively across cultures.

• Good command of English and proficiency in using systems (Office, Google Sheets).

• Proven ability to remain calm under pressure, navigate stressful situations, manage crises, and prioritize the safety of others.

• Confident in using and troubleshooting complex internal computer systems, database software, and communication tools with speed and efficiency.

• Strong administrative, organizational, and budgeting skills.

• Willingness to work a flexible schedule, including rotational weekend shifts and evening emergency phone coverage (compensated).

🏝️ Benefits

• Competitive Total Rewards Package, including exclusive travel perks!

• Additional days off, including on your birthday!

• Vacation time for you to recharge.

• Enhanced Parental Leave.

• Meaningful Employee Recognition Program.

• Learning and Growth Opportunities.

• Employee Resource Groups *Applicable based on location*