Senior Routing Engine Developer – CX Platform

This is a fully remote position, open to applicants in Texas.

📋 Description

• Create and build enterprise-level routing engines for the real-time distribution of voice and digital interactions.

• Develop intelligent routing algorithms that consider skills, priorities, capacity, availability, and business regulations.

• Guarantee high availability, scalability, resilience, and performance across queues, routing pathways, and interaction workloads.

• Design and manage APIs for routing configuration, administration, monitoring, and integration.

• Enhance systems for high concurrency, fault tolerance, resilience, and consistent performance.

• Connect routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms.

• Build Java and Spring Boot services, APIs, integration components, and reference implementations.

• Convert business journeys and operational needs into solution components, interaction flows, deployment views, and technical roadmaps.

• Specify non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability.

• Evaluate designs and code, identify technical risks, question assumptions, and facilitate pragmatic decision-making.

• Set engineering standards, reusable patterns, quality gates, documentation expectations, and guidance for technology adoption.

• Work with CX domain experts to turn operational requirements into routing capabilities.

⛳️ Requirements

• Over 8 years of experience in software engineering.

• Significant responsibility for architecture and technical delivery of distributed applications.

• Advanced hands-on knowledge of Java.

• Advanced hands-on knowledge of Spring Boot.

• Experience in implementing distributed systems and microservices architectures.

• Familiarity with REST APIs, persistence, security, testing, and performance engineering.

• Background in developing routing logic for contact centers, communications, or customer engagement platforms.

• Understanding of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing.

• Experience in creating high-throughput, low-latency transaction processing systems.

• Comprehensive understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering.

• Proficiency with PostgreSQL or similar relational databases.

• Experience in data modeling, integration data flows, and transactional design.

• Practical experience with contact center or CX platforms and concepts related to customer routing and engagement.

• Exceptional communication skills.

• Ability to produce clear technical documentation and lead client-facing workshops.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• An inclusive and supportive work environment.

• Regular team-building social events organized by the company.

• Commitment to sustainable business practices and social sustainability initiatives.