Senior ROI Medical Records Specialist – Evening Shift

This is a fully remote position, open to applicants in United States.

📋 Description

• Accurately and promptly process requests for release of information (ROI) from facilities.

• Validate medical record release requests and authorizations in accordance with company policies and legal standards.

• Conduct quality checks to ensure accuracy, confidentiality, and proper billing.

• Keep equipment in optimal working condition.

• Provide attentive, respectful, and responsive customer service.

• Proactively address and resolve client issues.

• Uphold a clean, professional appearance and adhere to dress code standards.

• Stay informed about relevant state laws and fee structures.

• Operate within assigned responsibilities and take on additional tasks or coverage during busy periods.

• Follow client site policies and procedures, as well as comply with HIPAA, state and federal regulations, and labor laws.

• Protect confidential patient information and ensure efficient and accurate record releases.

• Understand information governance responsibilities and engage in compliance education and role-specific training.

• Report any unethical, fraudulent, or illegal behavior or activities.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of 2 years of ROI fulfillment experience with Sharecare HDS or 3 years of external ROI experience is essential.

• Advanced understanding of various EMR platforms and types of ROI requests.

• Excellent documentation, communication, and customer service abilities.

• Proficiency in Microsoft Office applications is required.

• Strong organizational skills and the ability to multitask effectively.

• Eagerness to quickly learn new programs and processes.

• Self-motivated, reliable, and capable of working independently or collaboratively within a team.

• Capability to maintain productivity, utilization, and quality performance metrics.

• Strong interpersonal and problem-solving skills.

• Ability to sit or stand for prolonged periods.

• Capacity to lift and carry up to 25 lbs.

• Manual dexterity for extended typing, writing, and handling documents.

• Visual acuity to read documents and operate a computer monitor.

• Clear speaking and hearing abilities.

• Adequate hand-eye coordination and sensory skills.

• Current annual HIPAA certification is required.

• Must adhere to HIPAA, state and federal regulations, as well as corporate integrity and security standards.

🏝️ Benefits

• Full-time employment.

• Evening shift schedule: Sunday–Thursday, 3:00 PM–11:30 PM EDT.

• Holiday work is included.

• Annual HIPAA certification.

• Equal Opportunity Employer.

• E-Verify employer.