Senior Revenue Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take charge of the global business administration, configuration, governance, and ongoing enhancement of HubSpot.

• Create and uphold CRM standards, workflows, automations, reporting, and user permissions.

• Collaborate with Sales, Marketing, Customer Success, and Operations to continuously develop HubSpot to support the entire customer lifecycle, including prospecting, onboarding, lifecycle management, renewals, expansions, and customer success.

• Proactively drive and monitor user adoption through training, documentation, and best practices.

• Oversee company record and deal hygiene, pipeline quality, stage progression, forecasting accuracy, and data integrity.

• Identify process enhancements that simplify sales and account management while enhancing reporting accuracy and operational efficiency.

• Empower relevant teams to implement best practices that boost forecast reliability and business visibility.

• Collaborate closely with Finance to generate precise pipeline reporting, bookings metrics, forecasting, and executive dashboards.

• Design and maintain KPI reporting for Sales, Customer Success, Executive Leadership, and the Board.

• Deliver data-driven insights that assist in strategic planning, revenue forecasting, operational improvements, and business performance evaluations.

• Compute quarterly sales commissions in line with approved compensation plans.

• Confirm bookings, resolve discrepancies, and manage commission reporting.

⛳️ Requirements

• A college or university degree or equivalent professional experience.

• Over 5 years of practical experience in Revenue Operations or CRM Administration, focusing on system administration and operational execution rather than solely analytical or strategic roles.

• Advanced experience in administering HubSpot CRM.

• Experience collaborating with Sales and Finance on forecasting, reporting, and operational processes.

• Experience in calculating and managing sales compensation, including validating bookings, resolving discrepancies, and supporting compensation committee activities.

• Strong analytical abilities with experience in building dashboards and executive reports.

• Proven capability to influence and drive behavioral change within sales teams, engaging stakeholders through collaboration rather than administrative pressure.

• Documented success in enhancing CRM adoption, data quality, and operational processes.

• Experience in HubSpot Administration.

🏝️ Benefits

• 32 days of paid time off each year.

• Company-paid benefits that commence on day one.

• Remote-friendly with supportive flexible remote arrangements.

• Work-from-home allowance.

• Professional development budget.

• And a few more perks!