Revenue Operations Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide operational support to Sales Leadership.

• Act as the main RevOps contact for NAMER Sales Development Front Line Managers.

• Collaborate with SDR leaders and systems to pinpoint, investigate, and resolve workflow challenges.

• Assist SDR managers with performance analysis and coaching insights for their teams.

• Maintain documentation related to processes, dashboards, and reporting logic to ensure transparency across teams.

• Manage daily SDR operations support, including Salesforce case management, escalations, user team configuration, and territory administration.

• Reporting & Analytics.

• Perform ad-hoc analyses on SDR performance data to uncover actionable insights—evaluating outreach patterns, conversion rates, sequence effectiveness, and pipeline contributions.

• Convert data into actionable insights and provide recommendations to enhance sales efficiency and effectiveness.

• Process Optimization & Enablement.

• Identify sales development process bottlenecks and propose enhancements to workflows, handoffs, and qualification criteria.

• Assist the RevOps Manager in the deployment and execution of new processes, tools, and playbooks; gather feedback and iterate.

• Ensure representatives are trained on CRM processes and reporting best practices.

• Cross-Functional Collaboration.

• Work closely with Sales and Marketing teams to align on objectives and streamline processes and workflows, such as lead handoff and collaboration between SDRs and AEs.

⛳️ Requirements

• Prior experience in a dynamic SaaS environment, preferably supporting an SDR or Sales Development team.

• Solid business acumen with a grasp of sales operations, including lead routing, territory management, and pipeline generation.

• Demonstrated problem-solving skills—capable of identifying business challenges, defining revenue and/or customer impacts, and recommending and executing solutions.

• Familiarity with key SaaS go-to-market metrics, such as conversion rates, win rates, ARR, and pipeline generation.

• Strong communication skills with a proven ability to influence and provide recommendations to sales leaders.

• High proficiency in Excel and comfort with analyzing large datasets.

• Advanced skills in SFDC reporting.

• Experience in stakeholder management and communication.

• Willingness to leverage AI to enhance skills and improve work efficiency and impact—showing curiosity, a desire to learn, and sound judgment in applying AI responsibly.

🏝️ Benefits

• Competitive salary and equity package within the industry.

• Comprehensive coverage for medical, dental, and vision, with 100% of employee-only premiums covered for most medical plans.

• 16 weeks of paid parental leave for all new parents.

• Health and wellness stipend provided.

• Stipends for remote workspace, internet, and cell phone usage.

• Commuter benefits for team members working from the SF and NYC offices.

• Family planning benefits available.

• 401(k) matching contribution with immediate vesting.

• Flexible PTO policy, along with 80 hours of sick time.

• 11 company-paid holidays each year.

• Opportunities for virtual team-building activities, lunch and learns, and various company-wide events!