Senior Revenue Operations – Deal Desk Analyst

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the annual planning process (territories, coverage, segmentation) and create reports for pipeline health, deal patterns, and sales performance.

• Conduct audits and ensure data integrity within Salesforce and associated systems, collaborating with Business Systems, Finance, and other teams for operational coherence.

• Manage daily order operations, which include quote assessments, approvals, and precise booking execution in accordance with internal policies.

• Collaborate with Sales to efficiently structure deals and serve as the primary escalation point for intricate or non-standard arrangements to facilitate progress.

• Oversee the intake and prioritization of deal desk requests, guaranteeing prompt responses and compliance with service level agreements (SLAs).

• Uphold compliance with booking policies and Rules of Engagement (ROE), recognizing and flagging risks in deal structures, approvals, and data integrity.

• Detect inefficiencies within deal desk and quote-to-cash processes, spearheading scalable process improvements and working with Business Systems on system upgrades.

• Aid Sales teams with proactive reporting for Quarterly Business Reviews (QBRs), pipeline evaluations, forecast discussions, and provide streamlined dashboards for sales leadership.

⛳️ Requirements

• Over 5 years of experience in Revenue Operations, Sales Operations, or Deal Desk within a SaaS or high-growth setting.

• Demonstrated ownership of the complete quote-to-cash process, encompassing deal structuring, pricing/discounting, approvals, and order management.

• High proficiency in Salesforce (or a comparable CRM), Excel, and reporting tools.

• Strong analytical capabilities with the ability to convert data into actionable insights regarding pipeline, forecasting, and performance.

• Comprehensive understanding of SaaS metrics (such as ACV/ARR, pipeline coverage, conversion) and sales methodologies.

🏝️ Benefits

• Discretionary bonus program

• Commission plan