Senior Retention Manager – Apparel

This is a fully remote position, open to applicants in Uruguay.

📋 Description

• Create and implement a comprehensive, high-impact customer retention strategy.

• Take charge of designing and refining the returning customer experience.

• Pinpoint essential moments to enhance customer engagement.

• Discover growth potential across all points of customer retention.

• Develop quarterly channel roadmaps.

• Innovate customer lifecycle journeys and enhance their performance.

• Track and report on crucial KPIs such as repurchase rates, channel conversion, and LTV/CAC.

• Work closely with Data Science, Creative, IT, and Growth teams.

• Execute and prioritize tests, campaigns, and automated workflows to meet business objectives.

⛳️ Requirements

• At least 7 years of proven experience in crafting and executing impactful retention marketing strategies, preferably in fast-paced, digital-first settings.

• Experience with Apparel Ecommerce brands and Digital Retail businesses is advantageous.

• A natural leader with a minimum of 5 years in leadership roles, managing cross-functional teams that include creatives, engineers, marketers, and analysts.

• Bachelor’s Degree in a relevant field such as Business, Engineering, Marketing, Analytics, or related disciplines.

• Outstanding communication and collaboration abilities.

• Strong analytical skills with substantial experience in interpreting customer data.

• Comprehensive understanding of online engagement platforms, CRM systems, and customer lifecycle strategies.

• Excellent organizational and project management capabilities.

• High attention to detail along with the capacity to understand complex technical and business challenges.

• A dynamic, ambitious, and inquisitive mindset.

• Proven experience in people management, with the ability to mentor, empower, and challenge fellow leaders.

• Advanced English proficiency (both oral and written) is essential; knowledge of Spanish and familiarity with Data Science, SQL, or analytics tools are significant advantages.

• Nice to have: Basic understanding of front-end tools, technical tracking, or experience collaborating with engineering teams.

🏝️ Benefits

• Opportunity for remote work.

• 15 days of paid holidays per year.

• Learning subsidy available.

• Potential for both professional and personal growth and development.

• Collaborate with top-tier talents in a data-driven, vibrant, and dynamic work environment.