Senior Residential Solar Operations Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Accountable for utilizing IGS’s proprietary technology platform, managing documents and contracts, and collaborating with IGS’s Sales and Installation partners to ensure efficient business operations.

• Actively engage with IGS’s shared service teams, including billing and collections, IT, finance and accounting, legal and regulatory, and marketing to maintain business continuity and achieve strategic goals.

• Work closely with your direct Lead to support the team, uphold processes, and meet established objectives.

• Assist and respond to our internal customer service teams to resolve escalated customer-related issues and inquiries.

• Execute projects for Residential Solar focused on process enhancements, market analysis, and consumer compliance.

• Create and utilize user guides and job aids to perform daily tasks and provide cross-training for other team members.

• Assess and audit completed work for accuracy, implement necessary corrections, and promptly communicate status updates to management.

• Establish yourself as a reliable team member by achieving team objectives, demonstrating integrity, and contributing to the development of IGS Solar into a premier solar company.

⛳️ Requirements

• Over 5 years of prior customer service experience.

• A minimum of 2 years’ experience in “TPO” (Third Party Owner) solar-related Customer Resolution is preferred.

• A college degree in Business Administration, IT, Operations, or a related field is advantageous.

• Experience in the energy sector is a plus.

• Fundamental skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint).

🏝️ Benefits

• Comprehensive coverage including medical (with free telehealth services).

• Dental, vision, and employer contributions to health savings accounts.

• Extensive support through Headspace and free mental healthcare visits for you and your dependents.

• Comprehensive assistance with Maven, including paid family and caregiver leave, as well as fertility, adoption, and surrogacy services.

• Strong financial support through a 401(k) plan, company match, and access to financial wellness tools.

• Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide array of additional perks.