Senior Resident Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Deliver post-sales assistance for HPE networking products.

• Engage with customers daily, either remotely or at their locations.

• Provide technical and operational solutions for network issues, certification, and testing.

• Comprehend customer organizational frameworks as well as network implementation and support procedures.

• Conduct workshops to gather network information, understanding both existing and new network designs.

• Evaluate new tools, features, functionalities, patches, and software fixes in lab and network settings.

• Create implementation and verification strategies for deploying live networks.

• Facilitate technology workshops, address equipment and network challenges, and offer updates on case statuses.

• Assist in the design and planning of Juniper MX, QFX, EX series, and related solutions.

• Establish best-practice policies for applications of Juniper/HPE products.

• Share insights with fellow Resident Engineers to reduce risks associated with upgrades and network changes.

• Cultivate secondary skills in other HPE products.

• Liaise with internal JTAC, escalation, engineering teams, and customers.

• Analyze trends to enhance the efficiency of customer network solutions.

⛳️ Requirements

• Bachelor’s degree in engineering, computer science, or equivalent experience.

• 7 years of experience in implementing and providing technical support for networking products.

• Experience in LAN, WAN, or Internet services environments.

• Background in a technology vendor or service provider setting.

• JNCIE/CCIE Service Provider or equivalent JUNOS CLI experience with MX, QFX, and EX series.

• Proficient in IP/routing with OSPF, IS-IS, BGP, MPLS-TE, RSVP, LDP, IPv6, and routing policy.

• Understanding of routing protocol operations, migration, and scaling methodologies.

• Knowledge of routing policies at BGP peering points.

• Familiarity with VPNs and tunneling technologies such as MPLS, EVPN, L3VPN, and VPLS.

• Acquainted with Ethernet switching, 802.1Q, and QoS.

• Understanding of software-defined networking concepts.

• Strong interpersonal, customer-facing, presentation, communication, and project management abilities.

• Capability to work independently as well as collaboratively in a team environment.

• Proficient in managing multiple projects while maintaining composure under pressure.

• Programming and scripting skills are preferred, including Python, Ruby, shell, awk, or SLAX.

• Familiarity with management tools and network analyzers.

• Understanding of protocols prevalent in IP service-provider networks.

• Knowledge of BGP and route-reflector architectures.

• Scripting capabilities in SLAX, Python, or Ansible.

• Experience in cloud architecture.

• Database experience is advantageous.

• Availability for occasional on-call weekend support and willingness to work extended hours when necessary.

• Openness to travel less than 10% of the time.

🏝️ Benefits

• Health and wellbeing benefits that support physical, financial, and emotional wellness.

• Opportunities for personal and professional development.

• Paths for career advancement.

• Flexibility to accommodate work and personal needs.

• Commitment to unconditional inclusion and an inclusive workplace.

• Consideration for relocation for the right candidate.

• Potential for variable incentives.

• Reasonable accommodations available during the application or interview process.

• An EEO-protected workplace.