Senior Resident Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Deliver post-sales technical and operational assistance for HPE Network Products.

• Engage with customers daily, either remotely or at their location.

• Address network-related issues, ongoing certifications, and testing initiatives.

• Comprehend the customer's organizational structure along with their network implementation and support procedures.

• Conduct workshops to gather network information and grasp technical specifications for new network designs.

• Evaluate new tools, features, functionalities, patches, and fixes in laboratory and pre-production settings.

• Create implementation and verification strategies for live network rollouts.

• Facilitate technology workshops to address equipment and network challenges and provide updates on case statuses.

• Assist in the design and planning of Juniper MX, QFX, EX series, and related solutions.

• Establish best-practice policies for the application of Juniper/HPE products.

• Collaborate with other Resident Engineers to share insights and mitigate risks associated with upgrades and network changes.

• Acquire secondary skills in other offerings within the HPE product portfolio.

• Communicate with internal JTAC, escalation, engineering teams, and customers.

• Provide occasional on-call weekend support and extend working hours when necessary.

⛳️ Requirements

• Bachelor's degree in engineering, computer science, or a related field.

• 7 years of experience in implementing and providing technical support for networking products in LAN, WAN, or Internet services contexts.

• Background in a technology vendor or service provider setting.

• JNCIE/CCIE Service Provider certification or equivalent JUNOS CLI experience with MX, QFX, and EX series.

• Proficient in IP/routing with expertise in OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, and routing policy.

• Familiarity with routing protocol operations, migration, and scaling strategies.

• Experience handling routing policies at BGP peering locations.

• Understanding of VPNs and tunneling technologies such as MPLS, EVPN, L3VPN, and VPLS.

• Knowledge of Ethernet switching, 802.1Q, and QoS.

• Insight into Software-Defined Networking (SDN).

• Capability to work autonomously as well as in a team setting.

• Strong customer interaction and presentation abilities.

• Capacity to manage multiple projects and maintain composure under pressure.

• Familiarity with management tools and network analysis applications.

• Understanding of protocols relevant to IP service-provider networks.

• Comprehension of BGP and route-reflector architectures.

• Effective and technical communication skills with internal JTAC, escalation, and engineering teams.

• Ability to communicate effectively with customers.

• Experience in cloud architecture.

• Preferred programming and scripting experience in Python, Ruby, shell, awk, and SLAX.

• Scripting proficiency in SLAX, Python, and Ansible.

• Database experience is a plus.

🏝️ Benefits

• Health and wellness benefits promoting physical, financial, and emotional health.

• Opportunities for personal and professional growth.

• Flexible work arrangements to balance work and personal commitments.

• Commitment to unconditional inclusion and an inclusive workplace culture.

• Relocation assistance available for the right candidate.

• Travel requirements are less than 10%.

• Variable incentives may also be provided.

• Equal employment opportunities and accessibility accommodations offered.