Senior Resident Engineer

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Provide technical and operational support following the sale of HPE network products.

• Engage daily with customers either remotely or on-site.

• Assist with network issues, ongoing certification, and testing initiatives.

• Gain an understanding of the customer’s organization, network implementation, and support processes.

• Lead workshops to gather network information and comprehend technical requirements for new designs.

• Evaluate new tools, features, functionalities, patches, and software fixes in laboratory, pre-production, and live network settings.

• Create implementation and verification plans.

• Conduct technology workshops, address equipment and network challenges, and provide updates on case status along with workarounds or solutions.

• Assist in the design and planning of Juniper MX, QFX, EX series, and related solutions.

• Promote best-practice policies for Juniper/HPE product applications.

• Collaborate with other Resident Engineers to mitigate risks related to network upgrades or modifications.

• Develop additional skills in other HPE product lines.

• Liaise with internal JTAC, escalation, engineering teams, and customers.

• Oversee multiple projects and identify associated risks.

⛳️ Requirements

• Bachelor's degree in engineering, computer science, or equivalent experience.

• 7 years of experience in providing implementation and technical support for networking products in LAN, WAN, or Internet services environments.

• Experience in a technology vendor or service provider setting.

• JNCIE or CCIE Service Provider certification, or equivalent JUNOS CLI proficiency with MX, QFX, and EX series.

• Expert knowledge of IP/routing, including OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, and routing policies.

• Understanding of routing protocol operations, migration, and scaling techniques.

• Familiarity with routing policies at BGP peering points.

• Experience with VPNs and tunneling technologies such as MPLS, EVPN, L3VPN, and VPLS.

• Knowledge of Ethernet switching, 802.1Q, and QoS.

• Understanding of software-defined networking concepts.

• Strong interpersonal, customer interaction, and presentation abilities.

• Capability to break down tasks to meet project objectives.

• Proficient in communicating project status and identifying risks.

• Ability to work independently as well as collaboratively in a team.

• Skilled in managing multiple projects and maintaining composure under pressure.

• Experience in cloud architecture.

• Knowledge of BGP and route reflector topologies.

• Effective communication skills with internal JTAC, escalation, and engineering teams, as well as with customers.

• Scripting skills are preferred, including Slax, Python, and Ansible.

• Familiarity with management tools and network analyzers.

• Skills in trend analysis.

• Database experience is a plus.

🏝️ Benefits

• Health and wellbeing benefits that support physical, financial, and emotional wellness.

• Opportunities for personal and professional development programs.

• Career growth prospects to become a subject matter expert or transition to another division.

• Flexible remote/telework arrangements.

• Relocation assistance considered for the right candidate.

• Travel requirements kept below 10%.