Senior Research Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead a team of researchers to achieve outstanding client results while taking direct ownership and executing high-impact, complex research projects.

• Ensure successful outcomes across the team’s portfolio of accounts and act as the primary point of escalation for client and project issues.

• Structure and enhance team operations to promote high performance, accountability, and quality standards.

• Mentor, develop, and inspire team members while contributing to broader research processes and operational frameworks.

• Guarantee that the research team meets customer research goals and adheres to Knit’s Quality & Speed service-level agreements.

• Hold ultimate responsibility for the success of research projects within the team of Research Directors and Research Managers.

• Manage personnel matters, including performance evaluations, clarity in roles, accountability, hiring, onboarding, skill development, conflict resolution, and team morale enhancement.

• Conduct and document thorough project scoping while building clients’ Research Context Libraries.

• Function as a strategic problem solver, research subject matter expert, and solutions architect for high-potential prospects and clients.

• Collaborate with Sales on scoping discussions, capabilities presentations, proposal contributions, and new business dialogues.

• Foster continuous product innovation by providing customer delivery feedback to the product team and identifying gaps in AI output and last-mile quality.

• Encourage the research team to adopt Knit’s product as new workflows and tools are introduced.

⛳️ Requirements

• A minimum of 10 years of market research experience, including at least 3 years in a team management role, primarily on the supplier side within a market research agency.

• Proven experience leading discovery and scoping discussions.

• Expertise in writing and editing quantitative and qualitative questionnaires from the ground up.

• Experience in drafting analysis plans.

• Proficient in creating and presenting stakeholder-ready insights, topline summaries, and reports.

• Ability to propel initiatives and deliver results in ambiguous settings.

• A demonstrated history of successfully operating in an early-stage startup with fewer than 50 employees is advantageous.

• Established record of managing client relationships with Enterprise and Fortune 500 US-based companies, specifically collaborating with insights professionals to define and achieve research goals, leading to customer retention and growth.

• Capability to manage initiatives and outcomes in situations with competing priorities, multiple simultaneous research projects, and internal business demands.

• Strong people management skills, including fostering clarity and accountability, hiring, onboarding, performance management, conflict resolution, and team morale building.

🏝️ Benefits

• Competitive salary

• Equity Options

• Healthcare (medical, dental, and vision)

• Additional Coverage

• Company laptop

• One-time onboarding Technology Stipend

• 401(k) with company match

• Flexible time-off

• Hybrid working