Senior Renewals Specialist

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Take charge of the complete renewal process for a portfolio of enterprise and commercial customer accounts, ensuring precise forecasting and high on-time renewal rates.

• Maintain and increase subscription revenue by identifying renewal risks, addressing commercial obstacles, and highlighting UiPath packaging, pricing, and platform expansion opportunities.

• Collaborate with Account Executives and Customer Success Managers to create renewal strategies 90–180 days prior to expiration.

• Oversee renewal quotes, proposals, order forms, contract terms, procurement discussions, and internal approval processes.

• Evaluate renewals up to eight quarters ahead to uncover revenue trends, churn risks, timing considerations, and expansion prospects.

• Spot expansion opportunities across automation, orchestration, AI/agentic automation, document processing, process intelligence, testing, and cloud deployment.

• Assist customers in transitioning from legacy packaging or licensing models to current UiPath offerings.

• Keep accurate records in Salesforce, including renewal forecasts, pipeline updates, next steps, and risk status.

• Work in collaboration with Sales, Customer Success, Channel/Distribution, Solution Engineering, Finance, Deal Desk, and Legal teams.

• Serve as a trusted commercial advisor by linking business outcomes, usage, adoption signals, and renewal decisions.

• Achieve or surpass targets for renewal, retention, expansion, and forecast accuracy.

⛳️ Requirements

• A minimum of 5 years of experience in renewals, account management, customer success, sales, revenue operations, or commercial account ownership within B2B SaaS or enterprise software.

• At least 2 years of experience managing enterprise or strategic customer renewals.

• Strong comprehension of SaaS renewal processes, ARR, GRR/NRR, churn risk, expansion pipeline, procurement cycles, and contract negotiation.

• Demonstrated ability to handle a high-volume renewal portfolio with keen attention to detail.

• Comfortable negotiating with procurement, legal, sourcing, and business stakeholders.

• Excellent executive communication skills with the ability to convey technical platform value in terms of business impact.

• Experience using Salesforce.

• Familiarity with UiPath, RPA, enterprise automation, AI automation, or workflow orchestration is highly preferred.

• Self-motivated and commercially inquisitive, with the ability to collaborate across multiple internal teams to meet deadlines and achieve results.

• Candidates must possess authorization to work in the United States.

🏝️ Benefits

• Flexible work arrangements regarding when and where tasks are accomplished, based on business and role requirements.

• Reasonable accommodations available for candidates upon request.

• Commitment to equal opportunity and an inclusive workplace.

• AI Notetaker interview recording and transcription to facilitate the interview process.