Field Technician C

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver on-site technical assistance for FAA programs and systems including FTI, MS, ADS-B, DCNS, WMSS, and others.

• Install, troubleshoot, configure, test, and conduct preventive maintenance on equipment at customer remote sites.

• Operate remotely in both scheduled and on-call roles at designated customer locations; occasional travel outside the assigned region may be necessary.

• Interpret and adhere to equipment schematics and task orders.

• Document activities and take notes during visits to customer sites.

• Collaborate with NOCC, SAC, and Helpdesk via phone to address field-related issues.

• Manage tools, testing equipment, parts/electronics, vehicle inventory, and personal or company vehicles.

• Prepare for designated tasks prior to deployment.

• Be available to work outside of regular hours as required to fulfill customer demands.

• Lift items weighing up to 32 lbs. and utilize ladders and step stools to reach heights of approximately 10 feet.

• Coordinate with the supervisor/ASL to comply with L3Harris and program-specific guidelines and procedures.

⛳️ Requirements

• High School Diploma or equivalent, along with a minimum of 6 years of relevant experience; OR a 2-year post-secondary/Associate's Degree combined with at least 2 years of relevant experience.

• Must possess and maintain a valid Driver’s License and a satisfactory driving record.

• Capable of obtaining and maintaining an FAA security clearance.

• Certifications such as Network+, CCNA, CCNP, CCNA Wireless, A+ are preferred.

• Ability to work from home while in an “on-call” status.

• Willingness to travel up to 100% of the time to remote locations within a 3-hour driving radius from the base location; travel outside the designated area may also be required.

• Proficient in using ladders and step stools to reach heights of approximately 10 feet.

• Willingness and ability to work outside of standard hours and respond to after-hours emergency calls.

• Exceptional customer service skills.

• Capacity to thrive in a high-stress and high-visibility environment.

• Solid understanding of cable connectors such as RJ-11, RJ-45, DB-25, V.35, and RS-449.

• Strong working knowledge of fiber, multiplexes, network topology, Frame Relay, Fractional T-1, SONET Network Technology, ATM, Private Line, and voice/data applications.

• Good understanding of AC/DC power testing, including 3-phase AC, and 24VDC/48VDC power supplies.

• Experience with T1, DS3, digital/BERT, and analog VG testing in accordance with Bell Core Standards.

• Familiarity with and usage of JDSU HST, Ameritech AM5XT, Sage 935, digital oscilloscope, Halcyon 704A, Para-scope, or other T1/DS3 testing equipment.

• Knowledge of IP-based systems with experience in configuring routers and switches.

• Experience in installing equipment racks.

🏝️ Benefits

• Health and disability insurance.

• 401(k) matching contributions.

• Flexible spending accounts.

• Employee Assistance Program (EAP).

• Education assistance.

• Parental leave.

• Paid time off.

• Company-paid holidays.