Senior Renewals Manager, Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the renewal process for a portfolio of clients in the public sector.

• Formulate account-specific renewal strategies and oversee activities from planning to execution.

• Collaborate with public sector Sales and Customer Success teams on renewal initiatives and customer challenges.

• Track customer health and adoption metrics to identify renewal prospects.

• Conduct outreach campaigns and tailor communications to individual customers.

• Enhance customer retention and ensure timely renewals.

• Take responsibility for renewal challenges and coordinate efforts to address them.

• Execute automated outreach sequences.

• Incorporate adoption metrics and personalized messaging into renewal workflows.

⛳️ Requirements

• Proven experience managing customer renewal strategies, balancing competing priorities, and refining renewal processes.

• Background in a collaborative, customer-oriented setting, coordinating with various internal teams to facilitate renewal forecasting and customer retention.

• Familiarity with CRM and customer success platforms, including Salesforce and Gainsight.

• Capability to analyze customer health and adoption data to shape renewal strategies.

• Excellent communication skills and confidence in business discussions.

• Proven time and project management skills.

• Ability to effectively prioritize outreach and renewal tasks.

• Willingness to learn and adapt, maintaining a coachable attitude and openness to feedback.

• Customer-oriented mindset with a high degree of empathy.

• Ability to showcase the experience and transferable skills necessary to manage renewal outcomes.

• Proficiency in integrating AI into everyday workflows.

🏝️ Benefits

• Comprehensive benefits to support your health, finances, and overall well-being.

• Flexible Paid Time Off.

• Access to Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental Leave.