Senior Renewal Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate, strategic, and high-value renewal initiatives.

• Formulate renewal strategies for accounts at risk, procurement-heavy clients, and enterprise agreements.

• Engage in sophisticated commercial negotiations encompassing pricing, contract conditions, and customer obligations.

• Propel retention strategies and risk management plans for vital accounts.

• Collaborate with Sales leadership, Customer Success leadership, Finance, and Legal on key customer decisions.

• Discover opportunities to enhance commercial terms, entitlement frameworks, and contract standards.

• Guide and mentor Entry, Associate, and Renewal Specialists.

• Facilitate cross-functional renewal assessments and high-level account discussions.

• Impact the accuracy of renewal forecasting and retention strategies.

• Assist in the creation of renewal playbooks, operational workflows, and best practices.

• Examine renewal patterns and propose enhancements to minimize churn and revenue loss.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• 6–8 years of experience in renewals, enterprise account management, customer revenue management, or similar commercial roles.

• Demonstrated success in managing enterprise-level renewals and intricate commercial negotiations.

• In-depth knowledge of software subscription models, contract frameworks, and customer retention strategies.

• Strong analytical and forecasting skills.

• Proven ability to influence senior stakeholders and cross-functional teams.

• Experience in mentoring or leading within a revenue-driven organization.

• Solid business acumen and commercial insight.

• Willingness to travel up to 10%.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of every month, excluding November and December due to the holiday schedule). Please note that this benefit is subject to change.

• Comprehensive global benefit coverage.

• Paid Parental Leave available for new parents.

• Generous paid parental leave in the U.S., along with extensive adoption and fertility support.

• Competitive time off offered globally.

• Wellbeing resources available.

• Wellness allowance provided.

• Free membership to a mindfulness app.

• Wellness Wednesdays observed.

• Global Volunteer Day celebrated.

• Company matched donations for non-profits.

• Three volunteer days off granted.

• Monthly Talent Development and Cross-Functional meetings to foster professional growth.

• Regular All Hands meetings followed by group gatherings.