Senior Renewal Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a varied portfolio of renewal accounts, encompassing medium to large-scale contracts, to guarantee prompt and precise renewals.

• Formulate customized renewal strategies aimed at enhancing customer retention and pinpointing growth opportunities.

• Work in close collaboration with Customer Success Managers (CSMs) and Sales Representatives to synchronize account strategies and assess customer health.

• Generate, present, and manage intricate renewal quotes, ensuring they align with customer requirements and usage data.

• Perform renewal forecasting with a high level of accuracy, offering management consistent updates on progress and potential risks.

• Lead renewal negotiations, addressing customer objections, engaging in pricing discussions, and adjusting contracts as necessary.

• Act as a subject matter expert (SME) on quoting tools and CRM best practices, promoting data integrity and operational efficiency.

• Collaborate with Product and Marketing teams to comprehend and relay product updates or enhancements that may influence renewals.

• Monitor and report on essential renewal performance metrics to detect trends and guide process improvements.

⛳️ Requirements

• 3–5 years of experience in customer success, account management, or renewal management positions.

• Demonstrated capability to manage and expand customer relationships, with experience in handling high-value accounts.

• Negotiation Skills: Strong ability to navigate intricate discussions to achieve mutually advantageous outcomes.

• Analytical Thinking: Ability to analyze usage data, recognize trends, and implement insights into renewal strategies.

• Process Improvement: Capacity to identify inefficiencies and contribute to operational enhancements.

• Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.

🏝️ Benefits

• Competitive compensation, with all full-time employees participating in our ownership program—ensuring everyone has a stake in our success.

• Flexible work culture. Our remote, hybrid, and in-office collaboration spaces vary by role, team, and location.

• Generous time off, inclusive of local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to take a step back and recharge based on departmental needs.

• Comprehensive wellness programs and mental health support.

• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth.

• The technology and tools necessary for you to perform at your best.

• Motivosity employee recognition program.

• A culture grounded in inclusivity, support, and meaningful connections.