Senior Receivables Agent

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a diverse portfolio of substantial and intricate commercial receivable accounts.

• Formulate and implement strategic recovery initiatives aimed at optimizing collection outcomes and enhancing client satisfaction.

• Engage with business decision-makers via phone, email, and written communication to negotiate payment resolutions.

• Examine contracts, invoices, purchase orders, statements, payment history, and related account documentation.

• Assess account status, payment patterns, disputes, and financial data to devise recovery strategies.

• Negotiate full payments, settlements, structured payment plans, and other mutually advantageous solutions.

• Cultivate effective relationships with debtors while upholding a firm and professional demeanor.

• Work in partnership with clients, Client Support Representatives, sales teams, and management to address disputes and eliminate payment obstacles.

• Identify accounts that necessitate escalation and suggest litigation, legal action, or closure when warranted.

• Achieve or surpass monthly recovery, fee generation, productivity, and quality goals.

⛳️ Requirements

• Over 10 years of experience in commercial B2B collections within a third-party collection agency setting.

• Proven track record in recovering high-balance commercial receivables.

• Strong skills in negotiation, persuasion, and conflict resolution.

• Capability to manage complex account disputes and navigate competing stakeholder interests.

• Excellent verbal and written communication abilities.

• Robust business acumen with a solid understanding of commercial credit and collections practices.

• Outstanding attention to detail and organizational capabilities.

• Proficient in Microsoft Office applications, particularly Excel.

• Experience in collecting accounts with balances exceeding $25,000, $50,000, and $100,000+.

• Familiarity with Salesforce.

• Background in reviewing financial statements and business credit reports.

• Experience collaborating with attorneys, handling bankruptcies, and making commercial litigation referrals.

• Candidates must reside and work within the United States.

🏝️ Benefits

• Minimal cost to employees for health care benefits.

• Coverage for Health, Dental, and Vision insurance.

• Paid Time Off (PTO) - 18 days in the first year.

• Paid Holidays without a waiting period.

• 401(k) retirement plan.

• 16% commission on amounts exceeding the monthly threshold of $35,000.