Senior PS Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as the main technical liaison for both customers and internal teams regarding cloud contact center solutions.

• Develop and implement comprehensive solutions, which encompass discovery workshops, requirements gathering, and technical design documentation.

• Assess business and technical needs to formulate scalable and efficient architectural designs.

• Take ownership of and enhance contact center solution architecture across various cloud platforms.

• Configure and tailor solutions (IVR, routing strategies, integrations, automation).

• Lead activities related to implementation, deployment, and upgrades.

• Work collaboratively with stakeholders and third-party vendors to ensure successful project delivery.

• Assist with go-live processes and facilitate a seamless transition to production.

⛳️ Requirements

• Over 5 years of experience with enterprise contact center platforms.

• Practical experience with Talkdesk (implementation, configuration, development).

• Proficiency in Talkdesk Studio (IVR flows, routing, automation).

• Demonstrated expertise in Genesys Cloud CX, including development, implementation, and support.

• Experience with integrations (APIs, CRM systems such as Salesforce, Zendesk, etc.).

• Hands-on involvement in CCaaS migration projects, particularly transitions to Talkdesk.

• Strong understanding of SIP/VoIP, SBCs, and call routing principles.

• Excellent analytical and problem-solving capabilities.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.

• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.

• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.

• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.

• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.