Senior Provider Services Consultant – Southeast Region

This is a fully remote position, open to applicants in Alabama, +6 more locations.

📋 Description

• Serve as the primary point of contact for provider inquiries and ensure the resolution of service issues.

• Oversee provider performance enhancement initiatives and monitor quality-related incidents.

• Work closely with implementation teams to enhance provider onboarding and training processes.

• Supervise provider operations, including claims processing, billing challenges, redelivery concerns, and adherence to service standards.

• Maintain accurate CRM records and produce performance reports and scorecards.

• Assist in the onboarding and training of new members within the Provider Services team.

• Act as an expert for non-core business lines and major accounts.

• Provide weekend support on a rotating schedule to meet client and patient demands.

• Foster strong relationships with providers, promptly address issues, and promote ongoing improvement.

⛳️ Requirements

• Candidates must be residents of TN, KY, AL, GA, SC, MS, LA, or neighboring states.

• Bachelor’s degree or equivalent professional experience is required.

• A minimum of 4 years of relevant professional experience.

• At least 2 years of experience in vendor management, relationship management, or quality resolution.

• Background in healthcare, post-acute care, managed care, or durable medical equipment is preferred.

• Excellent communication, presentation, and interpersonal abilities.

• Strong analytical skills are essential.

• Proficient in Excel for reporting and data analysis purposes.

• Capable of handling multiple priorities in a dynamic environment.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package, including health, dental, vision, PTO, sick leave, and 401k with matching.

• Opportunities for career growth and advancement.

• A flexible and adaptable team culture.

• Access to innovative and transformative technology solutions.

• A meaningful mission to provide high-quality patient care.

• Continuous opportunities for learning and skill enhancement.