Senior Provider Services Consultant – Northeast Region

This is a fully remote position, open to applicants in Connecticut, +7 more states.

📋 Description

• Serve as the primary point of contact for provider-related issues and oversee the resolution of service failures.

• Manage performance improvement initiatives for providers and track incidents related to quality.

• Collaborate with implementation teams to enhance the onboarding and training processes for providers.

• Oversee provider operations, including claims processing, billing, redelivery challenges, and adherence to service standards.

• Maintain records in the CRM system and produce performance reports and scorecards.

• Assist in the onboarding and training of new members within the Provider Services team.

• Act as a specialist for non-core business lines and significant accounts.

• Provide weekend coverage on a rotating schedule to meet the needs of clients and patients.

• Foster strong relationships with providers, promptly address issues, and promote continuous improvement.

• Contribute to operational success and enhance client satisfaction.

⛳️ Requirements

• Candidates must reside in NY, NJ, PA, ME, VT, NH, CT, RI, DE, or nearby regions.

• Bachelor’s degree or equivalent professional experience is required.

• A minimum of 4 years of professional work experience is essential.

• At least 2 years of experience in vendor management, relationship management, or quality resolution is necessary.

• Background in healthcare, post-acute care, managed care, or durable medical equipment is preferred.

• Strong communication, presentation, and interpersonal skills are a must.

• Excellent analytical abilities are required.

• Proficiency in Excel for reporting and data analysis is necessary.

• Ability to juggle multiple priorities in a fast-paced environment is essential.

• Rotating weekend coverage is required.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package including health, dental, vision, paid time off, sick leave, and a 401k with matching.

• Opportunities for growth and career advancement.

• A dynamic and adaptable team culture.

• Access to innovative and cutting-edge technology solutions.

• A meaningful mission focused on delivering quality patient care.

• Continuous opportunities for learning and skill enhancement.