Senior Project/Account Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Spearhead a variety of medical communication projects, which encompass exhibit booths, patient materials, advisory boards, publications, clinical posters, newsletters, KOL development, and webcasts.

• Manage the entire project lifecycle from inception to completion, ensuring adherence to timelines, budget constraints, and quality benchmarks.

• Provide guidance and support to Project and Associate Project Managers, addressing challenges and enhancing workflow efficiency.

• Actively identify and manage risks, escalating intricate issues to senior leadership when required.

• Function as the main client liaison, cultivating trust and leading strategic conversations.

• Establish and maintain strong relationships with faculty, external partners, and Key Opinion Leaders.

• Facilitate client meetings, status updates, and program evaluations, delivering insights and recommendations effectively.

• Recognize opportunities for organic growth within accounts and participate in new business endeavors.

• Collaborate with internal departments such as Medical Strategy, Editorial, Creative, Meeting, IT & Web, Fulfillment, and Accounting.

• Oversee external vendors and freelance contractors to guarantee quality, cost-effectiveness, and timely project completion.

• Assist in the development and enhancement of internal Standard Operating Procedures (SOPs) and processes.

• Manage program financials, which includes forecasting, margin oversight, and compliance with scope requirements.

• Authorize project budgets and proactively manage scope adjustments or overages.

• Lead project teams, offering coaching, guidance, and performance feedback.

• Support leadership in conducting team performance evaluations and planning for advancement.

• Contribute to the creation of new business proposals, presentations, and client research.

• Improve internal processes and tools for increased efficiency and quality.

• Travel up to 25%, including nights and weekends as necessary.

⛳️ Requirements

• A Bachelor’s degree is preferred (Communications, Marketing, Business, or a related field); significant relevant experience may be considered in lieu.

• 5–7+ years of experience in agency or medical communications, with a focus on managing complex projects and client relationships.

• Previous experience in leading project teams is highly preferred.

• Outstanding organizational and multitasking skills in dynamic environments.

• Excellent written and verbal communication abilities; proficient in leading discussions and managing stakeholder expectations.

• A problem-solving attitude with a keen eye for detail and a strong customer service orientation.

• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Life and AD&D insurance.

• Short- and long-term disability insurance.

• Voluntary insurance plans.

• 401(k) retirement plan with profit sharing.

• Employee Assistance Program (EAP).

• Reduced summer hours (from Memorial Day to Labor Day).

• Paid time off and paid holidays.

• Open communication is encouraged.

• A professional work environment that fosters personal development and team growth.

• Discounted ticket service for shows, sporting events, movies, and more.