Senior Project Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and direct projects alongside technical team members, consisting of 1 to 10 technical consultants.

• Manage status reporting, including authoring, communication, impact assessments, and risk evaluations.

• Facilitate management and account meetings by offering insights regarding the account, project timeline, scope, and budget.

• Collaborate with Technical Team Leads to ensure that all technical objectives are encompassed, represented in the plan, and effectively managed.

• Engage with all stakeholders to cultivate strong relationships with customers and subcontractors.

• Act as the primary point of contact for our clients regarding project-related matters.

• Coordinate support for urgent and complicated issues as they arise.

• Ensure that scope and requirements are monitored and controlled throughout the project's lifecycle.

• Actively seek opportunities to enhance customer satisfaction and strengthen client relationships.

• Manage daily client interactions, identifying needs and expectations while evaluating alternative business solutions.

• Establish enduring relationships with client personnel that strengthen client connections.

• Present metrics on project quality, client satisfaction, team satisfaction, and project success during review meetings with the managing director.

• Track and report weekly on percent completion, schedule, burn rate, earned value, slippage, issues, risks, opportunities, and other key project indicators.

• Maintain an accurate document for issues and risk tracking, along with an associated mitigation plan.

• Forecast revenue, profitability, margins, billing rates, and utilization with precision.

• Monitor and report team hours and expenses on a weekly basis.

• Oversee the project budget and profitability.

• Determine appropriate revenue recognition, ensuring timely and precise invoicing, and keep an eye on project receivables.

• Conduct weekly meetings with the Project Accountant.

• Collaborate with Sales, Operations Director, and Account Manager to ensure clients understand expectations, deliverables, dependencies, risks, and progress.

• When necessary, work directly with clients or in collaboration with account management and/or team leads to obtain sign-off on deliverables or documentation.

• Communicate updates on progress, risks, expectations, timelines, milestones, and other essential project metrics to clients and team members.

• Complete special projects as assigned.

• Perform all other duties as assigned.

⛳️ Requirements

• Bachelor's degree or equivalent experience required.

• 5-7 years of experience in contracts, sales operations, and/or project management roles.

• Background in a professional services environment is essential.

• Proven track record of success in a matrixed organizational structure.

• Advanced proficiency in spreadsheet and database applications, data query tools, and MS Office applications, particularly Excel.

• Understand fundamental revenue models, P/L, cost-to-completion projections, and possess the ability to make independent decisions aligned with business objectives.

• Familiarity with consulting pricing models and billing procedures.

• Exceptional written and verbal communication skills.

• Detail-oriented and organized, with the ability to manage multiple projects simultaneously.

• Self-managed individual.

• Proven ability to build positive relationships with both internal and external customers.

• Demonstrated efficiency and effectiveness under pressure and tight deadlines.

• Strong focus and passion for customer experience.

• Experience working collaboratively with Sales and an Account Manager as a supportive team for each customer in their portfolio.

• Critical thinker, with the capability to develop solutions and resolutions.

• Team-oriented individual.

🏝️ Benefits

• Comprehensive Health, Dental, and Vision plans.

• Premier 401k retirement plan with corporate matching and a 529 college savings plan.

• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options.

• Access to Legal Resources.

• Exclusive benefits for full-time employees, including generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs, and additional flex time off.

• Employee referral program.

• Employee recognition, gift, and reward program.

• Tuition reimbursement for ongoing education.

• Options for remote or hybrid work arrangements.

• Engaging company events such as team-building activities, annual awards, and kick-off parties.

• Health and wellness-focused activities.

• Relaxation spaces available.

• In-office gourmet coffee, tea, fresh fruit, and healthy snacks.

• Corporate GREEN approach that tracks energy consumption for reduction and prioritizes the purchase of environmentally friendly products for our offices.