Engagement Specialist

This is a fully remote position, open to applicants in Dominican Republic.

📋 Description

• Member Outreach & Relationship Building: Implement phone-based engagement strategies to enhance member retention. You will foster trust through consistent and empathetic communication.

• Strategic Execution: Execute customized engagement plans aimed at boosting member participation in health plan benefits and wellness programs.

• Feedback & Insight Gathering: Actively engage with members to uncover pain points, collect feedback on services, and identify opportunities to enhance our provider network and care delivery.

• Cross-Functional Collaboration: Collaborate closely with Marketing, Operations, and Clinical teams to ensure that engagement strategies are in line with overarching company objectives.

• Issue Resolution: Act as a professional first point of contact to promptly address member concerns, inquiries, or complex issues with empathy and efficiency.

⛳️ Requirements

• Linguistic Excellence: Native English fluency is essential. You must have outstanding verbal and written communication skills with a neutral accent.

• Interpersonal Skills: A natural talent for quickly building rapport over the phone and handling sensitive conversations with patience and professionalism.

• No Industry Bias: Previous experience in the medical or healthcare sector is not necessary. We prioritize your communication skills and ability to connect with individuals; we will provide the required industry training.

• Problem-Solving Mindset: Capacity to think quickly and resolve member issues while maintaining a positive "can-do" attitude.

• Organizational Skills: Proficiency in managing outreach schedules and accurately documenting member interactions in a CRM or database.

• Minimum Technical and Work Environment Requirements: Internet Connection: Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. Primary Device: Desktop or laptop with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor. Minimum of 8 GB RAM. Backup Device: Must match or exceed the performance of an Intel Core i3 processor and be functional during power outages. A working webcam. A noise-canceling USB headset. A quiet, dedicated home office space. Peripherals and Workspace: A smartphone for communication and verification purposes.

🏝️ Benefits

• Join Our Dynamic Team: Experience a fun, inclusive, and innovative culture that values your unique contributions and supports your professional development.

• Embrace the Opportunities: Take advantage of daily opportunities to learn, innovate, and excel. Make a meaningful impact in your field.

• Limitless Career Growth: Unlock a plethora of possibilities and resources to advance your career.

• Fast-Paced Thrills: Flourish in a high-energy, engaging environment. Welcome challenges and enjoy stimulating rewards.

• Flexibility, Your Way: Enjoy the freedom to work from home or any location of your choice. Create your ideal work setting.

• Work-Life Balance at Its Best: Bid farewell to stressful commutes and welcome quality time with loved ones. Achieve a healthy work-life integration to perform at your best.