Senior Project Manager – Software Implementation

This is a fully remote position, open to applicants in Germany.

📋 Description

• Take charge of the entire project lifecycle for customer implementations, from the post-sale handover to Go-Live and Hypercare phases.

• Create and oversee comprehensive project plans, timelines, milestones, and deliverables, ensuring alignment between internal teams and customers.

• Lead project governance, including tracking status, reporting, and maintaining communication with stakeholders at all levels.

• Manage project risks, issues, and dependencies by proactively identifying mitigation strategies and facilitating resolutions.

• Oversee budget and scope management, ensuring that projects are completed within established commercial boundaries.

• Serve as the main point of contact for customers regarding project delivery, guaranteeing clear communication, expectation management, and alignment.

• Coordinate cross-functional teams, including Solutions Architects, Engineering, Product, and Support, to ensure effective execution.

• Facilitate essential project ceremonies, which include:

• Project kick-off calls

• Weekly status meetings

• Steering committees (when necessary)

• Go-live readiness assessments

• Assist in testing phases (System Testing & UAT) by managing timelines, stakeholders, and deliverables.

• Lead Go-Live planning and execution, including cutover coordination and post-launch validation.

• Supervise the Hypercare phase, ensuring a seamless transition to Customer Success and long-term account stability.

• Ensure precise tracking of project progress using internal tools (e.g., Jira, Zendesk, Rocketlane, or similar).

• Contribute to enhancements in processes, project management standards, and scalable delivery frameworks.

• Assist with pre-sales and discovery activities by offering insights on timelines, delivery methods, and implementation feasibility.

⛳️ Requirements

• Proficient in both English and German (written and spoken).

• Additional languages are a significant advantage, with a strong preference for French, Spanish, or Italian.

• Over 5 years of experience in customer-facing project management roles, ideally in:

• Supply chain, transportation, or logistics technology

• SaaS implementations

• Software delivery

• Proven track record of managing complex, multi-stakeholder projects with competing priorities and timelines.

• Strong skills in risk, budget, and stakeholder management.

• Familiarity with project and collaboration tools such as JIRA, Confluence, Microsoft Office, or similar.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Excellent organizational skills with the capacity to manage multiple projects at once.

• Comfortable working in a dynamic, cross-functional, global setting.

• Willingness to travel occasionally based on customer requirements.

• Experience with TMS, ERP, or supply chain systems is advantageous.

🏝️ Benefits

• Opportunity to engage in strategic, high-impact implementations with prominent global brands.

• Significant internal and external exposure, collaborating cross-functionally and directly with customer leadership.

• A highly visible role where your contributions directly affect customer success and business results.

• Ownership and autonomy to manage projects from start to finish and influence delivery strategies.

• The opportunity to develop a robust portfolio of enterprise implementations within a rapidly growing SaaS environment.