Senior Project Manager – ServiceNow Telecom

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate ServiceNow projects spanning ITSM, CSM, FSM, HRSM, and additional product domains.

• Direct project execution, including timelines, budgets, scope, and communication with stakeholders.

• Propel Organizational Change Management efforts: conducting stakeholder assessments, crafting communication strategies, developing training programs, tracking adoption metrics, and managing resistance.

• Conduct workshops, meetings, and status reviews with both internal and client teams.

• Create comprehensive project plans, status updates, and performance measurement documents.

• Identify and mitigate risks while eliminating project obstacles, all while adhering to quality standards.

• Assist in internal change management initiatives and strategic activities within NewRocket.

⛳️ Requirements

• 8–12 years of experience in business or IT, with at least 5 years in leading technology projects (both Agile and Waterfall).

• Demonstrated expertise in Organizational Change Management: fostering change adoption, developing communication and training strategies, and implementing adoption KPIs.

• Exceptional leadership, facilitation, communication, and stakeholder management abilities.

• Experience in matrixed organizations and managing global teams.

• Solid understanding of ServiceNow domains and platform capabilities (preferred).

• PMP Certification is mandatory; Agile/Scrum certifications are preferred.

• Bachelor’s degree in business, IT, or a related field.

🏝️ Benefits

• Health insurance

• Paid time off

• Professional development opportunities

• Diversity and inclusion programs