Senior Project Manager – PMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Organize and oversee medium to large-scale projects while assisting in program execution.

• Develop project plans, track schedules and expenditures to effectively deliver the project vision and requirements within established scope, timelines, and quality standards.

• Deliver metrics and reports to ensure projects remain on track.

• Responsible for the timely identification and mitigation of risks and issues.

• Manage cross-functional teams that include various internal organizations (such as Facility Operations, Platform Operations, Account Management, Finance, Accounting, and Information Technology Development) as well as external customer and vendor organizations.

• Collaborate with both internal teams and customers to outline project scope, objectives, timelines, and deliverables.

• Oversee project plans, risks, dependencies, and resource distribution.

• Facilitate Agile ceremonies and ensure effective tracking of project progress.

• Cultivate and maintain robust relationships with stakeholders across multiple business units.

• Negotiate project priorities and plans to align business goals with customer expectations.

• Offer constructive feedback to team members and assist in implementing improvements.

• Show a willingness to receive feedback and independently modify approaches to achieve intended results.

• Work with data files to ensure the integrity and accuracy of project outputs.

• Coordinate the technical elements of Customer Communications Management solutions, including Print and Mail, Electronic Statements and Emails, SMS/Text and Interactive Messaging, Interactive Voice Response (IVR), Websites and Digital Channels, Field Force Management Systems, Database Platforms, Payment Card Industry (PCI) Compliance, and security-related initiatives.

⛳️ Requirements

• Bachelor's degree or equivalent relevant professional experience.

• Demonstrated project management experience in a technology or software delivery setting.

• Proficient in using the Microsoft Office Suite.

• Strong technical knowledge of Customer Communications Management (CCM) products and solutions.

• Experience handling data files.

• Proven experience in delivering projects using Agile methodologies.

• Familiarity with Software-as-a-Service (SaaS) environments.

• Exceptional communication, stakeholder management, and negotiation skills.

• Ability to work independently while effectively collaborating within cross-functional teams.

• Demonstrated capacity to accept feedback and proactively adapt to ensure successful outcomes.

• Preferred Qualifications:

• Project Management Professional (PMP) certification.

• Experience using ADO.

• Background in regulated or secure environments, including PCI and security-related initiatives.

• Familiarity or experience with Smartsheet.

🏝️ Benefits

• This position is eligible for a bonus opportunity.