Senior Project Manager / Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee and refresh all project boards in ClickUp and other project management tools on a daily basis, ensuring data accuracy and audit readiness.

• Take responsibility for project data integrity and reporting — dashboards should represent real-time statuses for all ongoing engagements.

• Monitor deliverables, milestones, and deadlines; proactively identify risks, blockers, and capacity challenges.

• Update and enhance project documentation, standard operating procedures (SOPs), process templates, and onboarding resources.

• Create weekly and monthly project health reports for both internal and client-facing stakeholders.

• Organize and schedule all internal and client-facing meetings (standups, sprint ceremonies, check-ins, quarterly business reviews).

• Supervise and manage the help desk queue in HubSpot, ensuring timely handling of all emails and tickets within service level agreements.

• Serve as a crucial escalation and coordination point between account managers, leads, and clients.

• Ensure that no communication (emails, tickets, meetings) is overlooked — take ownership of the communication flow.

• Hold leads and account managers accountable for commitments through organized follow-ups and escalations.

• Proactively identify bottlenecks and dependencies and drive their resolution.

• Collaborate with department leads to align resource allocation with project requirements and sprint capacity.

• Facilitate daily standups — keeping them focused, time-constrained, and actionable.

• Plan and conduct sprint ceremonies (backlog grooming, sprint planning, sprint reviews).

• Lead structured retrospectives to promote continuous improvement.

• Ensure that sprint goals are clearly defined and accurately tracked.

• Monitor team velocity and ensure that capacity aligns with project needs.

• Advocate for Agile best practices throughout the team.

• Quickly remove blockers and escalate issues when necessary.

• Maintain a prioritized backlog with well-estimated and assigned tasks.

⛳️ Requirements

• Experience in an agency setting (required).

• Proficiency in HubSpot (required).

• Familiarity with ClickUp and other project management tools (required).

• Competence in Google Workspace (required).

• Knowledge of Agile/Scrum methodologies (required).

🏝️ Benefits

• Opportunities for professional growth and advancement.

• Competitive compensation package, including Maxicare HMO after a three-month probationary period.