Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the comprehensive delivery of intricate SaaS implementation projects, encompassing scoping, requirements gathering, configuration, integration, testing, training, and go-live.

• Create and manage detailed project plans, timelines, resource allocations, risk registers, communication strategies, and financial forecasts.

• Supervise multiple enterprise-level customer projects concurrently, ensuring effective coordination and organization.

• Guarantee that all deliverables align with contractual obligations, quality benchmarks, and professional services standards.

• Act as the primary liaison for customers throughout the implementation process, effectively setting and managing expectations.

• Facilitate customer workshops, requirements gathering sessions, status reviews, and executive updates.

• Proactively identify, monitor, and resolve risks, issues, and dependencies across various workstreams; manage change requests while maintaining alignment with scope and budget.

• Uphold robust program management practices, including RAID logs, decision tracking, and governance reporting.

• Collaborate with Product, Technical Services, Consulting, Support, and Training teams on solution design, integration planning, and testing readiness.

• Oversee project financials, including budgeting, forecasting, burn rate analysis, and revenue/margin protection.

• Assist Sales during pre-sales phases by contributing to scoping, estimating, deployment strategies, and customer presentations.

• Provide mentorship and coaching to junior project managers or coordinators; contribute to the standardization of implementation methodologies.

• Lead post-implementation evaluations, document lessons learned, and drive ongoing improvements in delivery processes.

• Advocate for delivery excellence, customer value realization, and scalable implementation practices.

• Approximately 25% travel to customer locations, Brightree offices, or industry events within the United States.

⛳️ Requirements

• Bachelor’s degree in Business, Technology, or Healthcare.

• 5+ years of project management experience, including a minimum of 3 years in SaaS customer-facing implementations.

• PMP Certification.

• Proven ability to manage enterprise-scale projects, multiple workstreams, and complex customer environments.

• Strong working knowledge of project accounting, budgeting, forecasting, and resource management.

• Demonstrated success in leading cross-functional teams without direct authority.

• Experience with complex integrations, interfaces, infrastructure components, or third-party vendors.

• Excellent communication skills with the ability to influence stakeholders at all levels.

• Experience in regulated industries or healthcare settings.

• Exhibits "drives collaboration" by fostering trust and strong partnerships, promoting open communication and shared accountability.

• Lean Six Sigma Green Belt or Black Belt certifications.

• Experience with SaaS implementations within healthcare, pharmacy, or post-acute care.

• Familiarity with project management tools such as Smartsheet, Jira, MS Project, or similar platforms.

• Experience in global, matrixed organizations.

• Strong customer focus and ability to guide customers through transitions.

• Strategic problem-solving and conflict-resolution abilities.

• Capacity to simplify complexity and communicate clearly.

• Strong organizational discipline and meticulous attention to detail.

• Adaptability in fast-paced SaaS environments.

🏝️ Benefits

• Comprehensive medical, vision, dental, and life insurance.

• AD&D insurance.

• Short-term and long-term disability insurance.

• Sleep care management.

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Commuter benefits.

• 401(k).

• Employee Stock Purchase Plan (ESPP).

• Employee Assistance Program (EAP).

• Tuition assistance.

• Fifteen days of Paid Time Off (PTO) in the first year of employment.

• 11 paid holidays plus 3 floating days.

• 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave.