Client Experience Assistant, Legal Project Manager

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Assist attorneys and staff with high-volume tasks to ensure deadlines and client service expectations are achieved.

• Help implement processes, technologies, and tools that enhance efficiency and service delivery.

• Contribute to the creation and maintenance of knowledge management resources, templates, and reference guides.

• Gather and organize data to support reporting on matter activity, staffing, and other client requirements.

• Acquire and utilize legal project management tools and other technology platforms to foster efficiencies.

• Provide onboarding support for new personnel involved in client projects.

• Collaborate with client teams and gain familiarity with legal concepts and terminology relevant to supported workstreams.

• Aid in defining project scope, deliverables, and timelines in partnership with program leadership.

• Monitor matter activity, budgets, and project progress under the supervision of project leads.

• Offer administrative and task management assistance to ensure accountability within client teams.

• Facilitate the implementation of process improvements and engage in attorney training and coaching sessions.

• Assist in the preparation of materials and reports to support performance tracking and client reporting.

• Coordinate updates to client-facing matter management sites and ensure data accuracy.

⛳️ Requirements

• GED or High School Diploma or 4+ years’ experience in legal services or other professional services industry OR Bachelor’s Degree and 2+ years’ experience in legal services or other professional services industry required; Paralegal certificate preferred.

• Understanding of project management principles and/or process improvement methodologies.

• Ability to handle multiple priorities with strong attention to detail.

• Excellent organizational and problem-solving skills, with the ability to adapt quickly in dynamic environments, focusing on solutions rather than obstacles.

• Strong interpersonal and communication skills in English, with the capability to effectively communicate both verbally and in writing with all levels within a professional services organization.

• Experience collaborating in a fast-paced, service-oriented environment.

• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint is required.

• Familiarity with analytics tools (e.g., Power BI) is preferred.

• Eagerness to learn new technologies swiftly and apply them effectively.

• Availability and willingness to work overtime as necessary.

🏝️ Benefits

• Choice of health and vision insurance plans.

• 2 paid volunteer days for eligible community service work.

• Dental plan.

• Fertility and adoption benefits.

• Paid sabbatical after 13 years of service.

• Tuition reimbursement.

• Commuter benefits.

• Retirement contribution.