Senior Project Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee all facets of project delivery, encompassing project timelines, scope management, risk assessment, resource scheduling, goal setting, and project status reporting.

• Ensure that engagements are completed on schedule, within budget, and surpass quality standards.

• Possess a comprehensive understanding of solution functionality and high-level architecture to effectively manage scope and client expectations.

• Build and sustain strong relationships with clients, strategic partners, and third-party providers.

• Attain profitability objectives by delivering high-quality and efficient services.

• Facilitate Joint Application Development (JAD) sessions and document requirements for Customer Experience (CX) solutions.

⛳️ Requirements

• A minimum of 3 years of relevant experience in managing projects related to contact centers, self-service, and CX.

• Familiarity with the end-to-end expectations for lift and shift projects and associated activities.

• Strong written and verbal communication skills.

• Exceptional presentation abilities.

• Understanding of system architecture.

• Proficient in MS Office and MS Project.

• Familiarity with self-service applications (voice and digital).

• Demonstrated ability to perform well under pressure, both in a team environment and independently.

• Experience in managing implementations of Genesys or cloud-based contact center platforms.

• Background in top-tier management consulting.

• Possession of a Project Management Certification, such as PMI.

• Experience using Wrike.

🏝️ Benefits

• Health insurance

• Professional development opportunities