Senior Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the execution of roadmap initiatives within the Internal Products organization, supporting all teams related to Internal Products.

• Collaborate with technical leaders and business stakeholders to convert priorities into actionable project plans, balancing strategic roadmap efforts with operational support and business initiatives.

• Oversee project scope, timelines, dependencies, risks, and delivery forecasting across multiple simultaneous initiatives.

• Establish and promote agile delivery practices customized for each team, including Scrum and Kanban methodologies.

• Manage team backlogs, sprint planning, intake processes, prioritization, and Jira Service Management workflows.

• Coordinate cross-functional initiatives among Engineering, Revenue Operations, Sales, Customer Success, Marketing, Finance, and other business units.

• Monitor team capacity, delivery metrics, and operational health to enhance forecasting, identify risks, and continually optimize team performance.

• Document project plans, operational procedures, and release communications to ensure visibility and alignment across the organization.

• Assist Internal Products teams in achieving consistent and predictable delivery practices.

• Enhance planning accuracy, execution efficiency, operational effectiveness, project visibility, and cross-functional communication.

⛳️ Requirements

• A minimum of 5 years of experience in technical project or program management, leading cross-functional engineering and business teams.

• Experience in supporting Revenue Operations, Sales Operations, Customer Success Operations, Business Operations, or similar internal platform teams.

• Strong background in supporting Salesforce implementations, enhancements, integrations, or administration projects.

• Familiarity with additional revenue technology platforms such as HubSpot, Zendesk, Gong, Outreach, LeanData, Marketo, or similar tools is highly advantageous.

• Proven experience managing both roadmap-driven development and operational tasks within agile environments.

• Comprehensive understanding of Scrum, Kanban, backlog management, capacity planning, forecasting, and risk management.

• Experience in managing Jira Software and Jira Service Management, including intake workflows, ticket prioritization, and service request management.

• Technical proficiency with APIs, integrations, SQL, ETL pipelines, and enterprise business systems sufficient to effectively collaborate with engineering teams.

• Experience utilizing delivery metrics such as velocity, throughput, cycle time, and capacity to enhance planning and execution.

• Outstanding communication, stakeholder management, facilitation, and organizational skills, with the confidence to engage directly with executive leadership, provide clear project visibility, and navigate competing priorities across technical and business teams.

• Certified Scrum Master (CSM), PMI-ACP, or equivalent agile certification is a plus.

🏝️ Benefits

• People-first company culture.

• Recognized as one of Ad Age’s Best Places To Work in 2026.

• Flexible remote work arrangements.