Senior Project Manager

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Oversee and direct intricate projects and programs that facilitate the successful implementation, deployment, and adoption of Irth's software platform by customers.

• Create and manage project plans, timelines, deliverables, budgets, resources, and success metrics.

• Track project progress, pinpoint risks and issues, and implement mitigation and resolution strategies.

• Relay project status, risks, dependencies, changes, and advancements to customers and internal stakeholders.

• Act as the main point of contact between Irth customers and internal teams.

• Foster customer expectations and relationships throughout the entire project lifecycle.

• Coordinate cross-functional resources and determine additional resources necessary for implementation and customer challenges.

• Administer alterations to project scope, schedules, and costs utilizing project management and change-control practices.

• Ensure deliverables, SOPs, internal processes, and client-facing documentation are accurate and aligned with the company’s goals.

• Monitor project outcomes, ROI, and customer success metrics.

• Recognize opportunities to enhance project delivery, customer experience, and internal processes.

• Propel projects to successful completion and ensure the achievement of customer business objectives.

⛳️ Requirements

• A minimum of 12 years of experience managing customer-facing software implementation projects, ideally within Professional Services at a software or SaaS firm.

• Proven experience collaborating with external customers and cross-functional teams, including Sales, Engineering, and Product Management.

• Exceptional skills in customer engagement, presentation, written, and verbal communication.

• Strong organizational skills, ability to multitask, and prioritize projects effectively.

• Experience in managing multiple projects, priorities, and resources simultaneously.

• Proven expertise in managing customer escalations across all organizational levels, including executive stakeholders.

• Solid understanding of project financials, encompassing revenue, costs, budgets, profitability, and margins.

• Deep knowledge of project management methodologies, tools, and industry best practices.

• Experience in developing, implementing, maintaining, and adhering to repeatable project management processes and methodologies.

• Ability to identify risks, resolve issues, manage dependencies, and drive successful project results.

• Bachelor's or Master's degree in Computer Science, Software Engineering, Information Technology, Business, Project Management, or a related field, or equivalent professional experience.

• Preferred: background in the Oil & Gas industry or broader Energy sector.

• Preferred: experience with contract locators or related field-service stakeholders.

• Preferred: experience managing complex stakeholder relationships within the Energy sector.

• Preferred: familiarity with enterprise software implementations and platforms that support field operations or infrastructure management.

🏝️ Benefits

• Competitive salary along with a comprehensive benefits package.

• Options for medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Flexible PTO policy in addition to company-paid holidays.

• Life insurance and pet insurance options.

• Access to employee discounts and perks programs.

• A substantial one-time stipend for remote work setup.

• Team-building events and opportunities for connection, including monthly company lunches, volunteer activities, and quarterly gatherings.

• Complimentary snacks, beverages, and coffee available at the Columbus, Ohio office for hybrid employees.