Senior Project Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Direct the comprehensive implementation and onboarding process for high-value or intricate clients.

• Manage program-level coordination across various workstreams and dependencies.

• Act as the primary liaison for clients and internal teams.

• Oversee the coordination of CRM, Data, Marketing, Digital, Support, and other internal workstreams.

• Lead client-facing status meetings, internal check-ins, and milestone evaluations.

• Anticipate and address risks, issues, and cross-functional obstacles.

• Assist clients in transitioning to new tools, platforms, workflows, and business processes.

• Convert client objectives and business-process requirements into implementation specifications, decisions, risks, and recommendations.

• Collaborate with subject-matter experts while maintaining overall project accountability.

• Keep records of risks, issues, decisions, and dependencies.

• Drive issue resolution and ensure decisions are finalized.

• Elevate issues with impact assessments, options, and recommendations.

• Leverage trends and lessons learned to enhance mitigation strategies.

• Create and update client-facing and leadership reports.

• Maintain project plans, logs, reports, and governance documentation.

• Contribute to the visibility of the portfolio across the Project Manager team.

• Assist in journey mapping, process mapping, and solution-development sessions.

• Identify systemic patterns that necessitate wider product, operational, or organizational solutions.

⛳️ Requirements

• 7–10 years of experience in Project Management, Client Onboarding, or SaaS/CRM implementations.

• Demonstrated success in leading complex, multi-workstream client implementations or enterprise-level onboarding projects.

• Strong aptitude for client management and communication.

• Capability to build trusted relationships and influence stakeholders at all levels.

• Proficiency in project management and collaboration tools, such as Smartsheet, Asana, and Microsoft Teams.

• Outstanding analytical, problem-solving, and organizational capabilities.

• Strategic mindset paired with hands-on project management expertise.

• Strong cross-functional leadership and stakeholder engagement skills.

• Proactive risk mitigation and solution-focused communication.

• Exceptional attention to detail and commitment to follow-through.

• Ability to juggle multiple concurrent projects and adapt to shifting priorities.

• Bachelor’s Degree or equivalent professional experience is preferred.

• An inclusive mindset, strong communication and customer service abilities, critical thinking, process orientation, collaboration, eagerness to learn, and adaptability to a fast-paced, changing environment.

🏝️ Benefits

• Support for professional development.

• Commitment to equal employment opportunities.

• Reasonable accommodations available for applicants with disabilities.

• Full-time remote work arrangement.