Senior Project Manager

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take ownership of the master project plan, tracking milestones, dependencies, timelines, and potential risks.

• Coordinate and supervise daily project activities to ensure they align with objectives, deliverables, and organizational standards.

• Manage ticket workflows from start to finish, ensuring clarity, prioritization, ownership, and visibility of progress.

• Facilitate coordination among multiple agency partners, internal teams, Tech Leads, developers, designers, QA, and stakeholders to guarantee smooth transitions and alignment.

• Proactively handle risks, blockers, and issues, providing solutions and timely escalations when necessary.

• Maintain documentation, status reporting, dashboards, and program artifacts in a clear, accurate, and up-to-date manner.

• Support Tech Leads throughout all phases of the project, including initiation, planning, definition, design, development, testing, and deployment.

• Oversee and facilitate weekly releases, including task reviews, prioritization, and resource planning.

• Ensure effective communication between development, QA, agency partners, and key stakeholders.

• Monitor project scope, timelines, and goals to ensure successful delivery.

• Promote collaboration among internal and external teams, aligning efforts with client experience and project outcomes.

• Establish operational standards and best practices to enhance project execution and team performance.

• Work with team leaders and the Account Manager to define processes, documentation, and quality criteria for all projects.

• Engage in strategic talent allocation for each project, aligning individual skills with business needs.

• Encourage effective communication, team engagement, alignment, and ownership.

⛳️ Requirements

• A minimum of 5 years of experience in project management or coordination in digital, agency, software, or multi-stakeholder settings.

• Proven experience in managing digital projects, including web development, e-commerce, microsites, maintenance, or omnichannel campaigns.

• Strong proficiency with project planning and ticketing tools such as Smartsheet, Jira, Confluence, Excel, or similar platforms.

• Demonstrated success in managing complex projects involving multiple stakeholders and cross-functional teams.

• Strong understanding of agile methodologies like Scrum and Kanban, as well as traditional frameworks such as PMI and Waterfall.

• Advanced experience in project financial planning, including budget control, forecasting, pipeline management, and roadmap planning.

• Excellent resource management skills, including balancing priorities, managing timelines, and task allocation.

• Exceptional stakeholder management skills, encompassing communication, negotiation, and conflict resolution in high-pressure environments.

• Capability to lead remote and multicultural teams while promoting collaboration, efficiency, and autonomy.

• Experience in implementing continuous improvement processes to ensure high-quality deliverables within set timelines and budgets.

• Strong operational excellence mindset, including standards definition, quality control, risk identification, and workflow optimization.

• Proficiency with project management and productivity tools such as Jira, Confluence, MS Project, Visio, Excel, PowerPoint, or similar platforms.

• High level of professionalism, self-management, a continuous improvement mindset, and dedication to excellence.

• PMP, Scrum Master, or Six Sigma certifications are preferred but not mandatory.

• Familiarity with Adobe Experience Manager is advantageous but not required.

🏝️ Benefits

• Immediate availability.

• Internal training offered for specific areas.

• Temporary contract.