Senior Program Manager – Management, Professional Liability Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and assess new program opportunities, leading the due diligence process across underwriting, insurance products, legal aspects, and insurance operations.

• Provide support for program structure recommendations, which include coverage architecture, underwriting guidelines, and rating frameworks in alignment with Counterpart's target business classes.

• Create Program Assessment Template documents that clearly outline program requirements, participation criteria, production needs, and annual projected forecasts.

• Serve as the main point of contact to ensure continuity in program relationships from inception through to consistent production outcomes.

• Negotiate, finalize, and uphold Program Management Agreements; ensure that all contractual obligations, service standards, and authority parameters are continuously met.

• Perform regular performance audits and portfolio evaluations, measuring outcomes against KPIs set at the program's inception and providing recommendations for underwriting strategies to the Insurance Product team.

• Collaborate cross-functionally with the insurance product team on renewal terms and processes for both new and existing program opportunities.

• Identify and implement process improvements to enhance efficiency and scalability within program operations.

• Engage in partner visits and facilitate ongoing communication between agency partners and Counterpart's service team to address policy, billing, and underwriting issues.

• Prepare and deliver materials for stewardship reviews, board meetings, and business updates; coordinate meeting logistics, agendas, and follow-up actions.

• Attend national trade conferences and industry events as a senior representative of Counterpart's programs business, fostering relationships and enhancing brand visibility.

• Review legislative and market trends affecting program structures; proactively suggest coverage enhancements and identify compliance implications.

• Utilize AI-powered tools, including Counterpart's internal systems, to enhance program analysis, client reporting, and operational workflow efficiency.

• Adopt an experimentation mindset regarding how technology can boost program prospecting, performance monitoring, and client communication.

⛳️ Requirements

• Over 7 years of relevant experience; a college degree is required.

• Background in management and/or professional liability insurance, with demonstrated expertise in program, captive, or alternative risk structures.

• Proven experience in managing intricate program portfolios, including prospecting, underwriting, regulatory compliance, and program stewardship with minimal oversight.

• Experience in leading or significantly contributing to program due diligence, structure design, and inception; not merely maintaining existing programs operationally.

• Strong cross-functional instincts: comfortable interacting with actuarial, field underwriting, legal, IT, claims, and other teams at Counterpart to further program objectives.

• Exceptional client relationship management skills, with experience overseeing multi-stakeholder partnerships and representing a company at senior levels externally.

• Ability to thrive in a high-velocity, lean environment and establish their own methods and priorities.

• Passion for AI-driven workflows and a readiness to integrate technology into everyday practices.

🏝️ Benefits

• Performance bonuses