Senior Program Manager, HR Technology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take full responsibility for the complete delivery of Lennar's HR Technology portfolio, which includes Workday, ServiceNow HRSD, Employee Center Pro, NowMobile, Docebo, Paradox, and custom applications.

• Develop and manage an integrated roadmap that sequences projects, module deployments, and vendor releases according to available capacity.

• Oversee demand intake and prioritization, which involves validating business cases, sizing efforts, conducting trade-off analyses, and managing request outcomes.

• Collaborate with leaders from HR, Total Rewards, Talent Acquisition, Payroll, Finance, Legal, and IT to devise funded delivery plans.

• Manage financial aspects of the portfolio, including budgets, forecasts, software and services expenditures, and explanations for variances.

• Control the HR Technology release calendar for all platforms.

• Conduct feature assessments, impact analyses, adoption decisions, regression testing, sign-offs, deployments, and post-release validations.

• Establish and uphold change control standards regarding environment strategy, tenant refreshes, configuration migration, approval gates, and rollback plans.

• Lead release readiness and go/no-go reviews.

• Coordinate dependencies across platforms and safeguard integrations, service workflows, and reporting.

• Manage release communications and enablement, including release notes, training updates, and readiness for support.

• Maintain a consistent delivery rhythm across intake, planning, iteration reviews, release checkpoints, and retrospectives.

• Direct and prioritize the work of analysts and engineers, remove obstacles, and escalate issues decisively without formal reporting authority.

• Mentor the team on the quality of requirements, testing standards, and documentation practices.

• Engage in hands-on requirements, design, configuration reviews, escalated troubleshooting, and critical-cycle support.

• Manage HR Technology vendors, implementation partners, AMS providers, and managed-service partners.

• Oversee partner and contractor resources while supporting renewals, license adjustments, and vendor roadmap discussions.

• Maintain portfolio support models, which include triage standards, service levels, incident management, and problem management.

• Ensure compliance with security, privacy, audit, governance, and SOX-relevant controls.

• Define and report on portfolio health metrics, encompassing predictability, release quality, incidents, adoption, and realized value.

• Provide executive updates and decision briefs.

• Operate an HR Technology governance forum and keep the portfolio risk and issue register updated.

⛳️ Requirements

• A bachelor's degree in Information Systems, Business, HR, or a related field, or equivalent professional experience.

• A minimum of ten years in enterprise technology delivery, with at least five years in leading HR technology delivery, programs, or a product portfolio.

• Proven experience in managing a multi-platform HR technology portfolio.

• Significant hands-on experience with Workday and at least one additional enterprise HR platform.

• Demonstrated ownership of formal release and change management processes for enterprise SaaS, including managing release calendars, regression testing, environment strategies, and go/no-go authority.

• A successful track record of leading delivery teams and cross-functional workstreams without formal reporting authority.

• Experience in managing vendors and systems integrators, including scope, SOWs, performance accountability, and escalation procedures.

• Functional fluency in core HR areas such as compensation, talent acquisition, learning, absence management, time tracking, payroll, and HR service delivery.

• Technical proficiency to assess design decisions and evaluate production viability.

• Strong executive-level communication skills, with an ability to candidly discuss risks and handle confidential information discreetly.

• Preferred: Hands-on experience with ServiceNow HRSD, Employee Center Pro, and NowMobile.

• Preferred: Experience with Docebo or similar learning platforms, as well as conversational AI recruiting tools like Paradox.

• Preferred: Certifications in Workday Pro, ServiceNow, or equivalent platforms; PMP, SAFe, Scrum, or ITIL credentials.

• Preferred: Experience managing the delivery of custom-built HR applications alongside packaged SaaS solutions.

• Preferred: Experience in large multi-brand or multi-entity enterprises (5,000+ employees), including acquisition integrations.

• Preferred: Familiarity with SOX or similar control environments as applied to HR and payroll systems.

• Preferred: Experience in homebuilding, construction, real estate, or financial services sectors.

• Ability to operate computer equipment, communicate verbally, hear, bend, stoop, reach, lift, and carry up to 25 lbs.

• Necessary finger dexterity.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• 401(k) Retirement Plan with a 100% Company Match up to 5%.

• Paid Parental Leave.

• Associate Assistance Plan.

• Education Assistance Program.

• Up to $30,000 in Adoption Assistance.

• Up to three weeks of vacation annually starting from the day of hire.

• Policies for Holidays, Sick Leave, and Personal Days.

• New Hire Referral Bonus Program.

• Discounts on Home Purchases.

• Everyone’s Included Day.

• Remote work option available for U.S.-based employees.