EBC Program Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Lead the EBC reporting and analytics framework, encompassing routine reporting, data validation, and insights ready for leadership review.

• Oversee BriefingSource management, reporting processes, field quality assurance, workflow assistance, vendor customer issue resolution, and problem-solving across the EBC initiative.

• Collaborate closely with Sales Operations teams to enhance dashboards, improve integration quality, and ensure SFDC connectivity.

• Discover and execute practical AI-driven workflows throughout the briefing intake, reporting, feedback collection, knowledge retrieval, and team operations.

• Establish and uphold EBC program metrics related to operational health, survey outcomes, partner engagement, pipeline impact, and program results.

• Work in partnership with global EBC program leaders to create scalable processes and tools for Speakers Bureau, demonstrations, EBC at significant events, and regional operations.

• Maintain effective working relationships with vendors, reporting collaborators, and other cross-functional teams.

⛳️ Requirements

• A minimum of 8 years of relevant industry experience in program management, business operations, customer engagement operations, systems administration, analytics, or similar roles.

• Bachelor’s and/or Master’s degree or equivalent professional experience.

• Direct experience with BriefingSource, including management, reporting, data integrity, field configuration, workflow support, vendor issue management, and resolution.

• Proficient in Salesforce reporting and integration, especially when Salesforce data supports downstream operational systems, dashboards, or customer engagement workflows.

• Strong grasp of reporting logic, data quality, metric definitions, dashboard creation, and operational reporting methodologies.

• Ability to assess AI workflow possibilities, convert business needs into clear specifications, and facilitate adoption among non-technical users.

• Quick learner regarding NVIDIA's GTM strategy, partner ecosystem, and EBC operational model.

• Exceptional program management capabilities across systems, operations, vendors, timelines, collaborators, and cross-functional dependencies.

• Demonstrated ability to influence cross-functional teams without direct authority and effectively resolve issues.

• Capacity to manage multiple, diverse initiatives across the larger organization.

• Outstanding communication abilities, including the skill to articulate data, status, risks, trade-offs, and recommendations to leadership and cross-functional partners.

• Strong knowledge of Executive Briefing Center operations.

• Practical experience in developing agentic workflows and AI-supported business process automation, including MCP servers, APIs, and prompt assessment.

• Background in designing human-in-the-loop automation.

• Experience supporting global programs, priority events, partner-focused initiatives, regional operations, and sales enablement across various time zones.

• Proficient with agentic AI tools, Microsoft Office, BriefingSource, Salesforce, Jira, and reporting/dashboard platforms.

🏝️ Benefits

• Equity

• Benefits