Senior Program Manager – Channel Incentives, Platform Adoption

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Design and enhance operational processes that empower PADs and partners to achieve customer lifecycle objectives (onboarding, adoption, expansion, renewals) for the VCF platform and its add-ons.

• Translate the goals for VCF platform adoption into structured workflows, tools, and KPIs that facilitate PAD execution.

• Equip partners with the necessary tools, processes, and guidance to ensure successful VCF deployment, expansion, and ongoing engagement.

• Monitor and provide insights into outcomes driven by partners, including VCF adoption, add-on attachment, usage, and retention rates.

• Implement partner programs that are in line with VCF platform adoption and expansion, supporting PAD-driven partner strategies.

• Collaborate closely with the incentives/program lead to manage rebates, activity-based incentives, and adoption initiatives.

• Oversee comprehensive incentive operations, including tracking, validation, accruals, and payout execution, ensuring precision and auditability.

• Ensure alignment with the Finance team regarding forecasting, accruals, and payout governance.

• Promote the simplification and automation of incentive structures and claims processes.

• Create and maintain executive dashboards and KPI reports to offer PADs clear insights into partner performance and VCF lifecycle metrics.

• Develop and implement PAD scorecards to ensure consistent measurement of partner performance and accountability.

• Utilize AI and automation to boost PAD efficacy, including forecasting, insights on adoption, anomaly detection, and workflow automation.

• Manage and improve partner and operational platforms (partner portals, incentive systems, certification, and performance tools) to bolster PAD execution and lifecycle visibility.

• Collaborate with Sales, Customer Success, Marketing, Finance, Legal, and IT to align VCF adoption goals and ensure effective program execution.

⛳️ Requirements

• Minimum of 12 years of experience in Channel Operations, Partner Operations, or Sales Operations.

• Strong understanding of partner-led customer lifecycle models (both reseller and services).

• Experience supporting field sales or partner-facing roles (such as PADs or account teams) with data, tools, and operational processes.

• Familiarity with partner programs, incentives, rebates, and payout operations.

• Excellent analytical skills with experience in creating dashboards and KPI frameworks (e.g., Tableau, Power BI).

• Experience utilizing AI, automation, or advanced analytics within an operations context.

• Strong capabilities in project, process, and change management.

• Bachelor’s degree is required.

🏝️ Benefits

• Medical, dental, and vision insurance plans.

• Participation in a 401(K) plan with company matching.

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Company-paid holidays.

• Paid sick leave and vacation time.