Senior Professional Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver fully functional Temporal implementations by collaborating with customer and partner engineering teams to build initial workflows.

• Teach and implement production-safe workflow patterns, including retries, timeouts, heartbeats, determinism, and versioning.

• Proactively identify and eliminate early activation blockers before they escalate into larger issues.

• Assist customers in setting up and managing Temporal Server in production environments, including self-hosted setups.

• Define deployment strategies, scaling, and operational guardrails, such as upgrade protocols, failure management, and capacity planning.

• Set observability and reliability benchmarks by establishing metrics, alerts, and dashboards for workflows, workers, and the Temporal Server.

• Develop repeatable runbooks, templates, examples, and documentation to enhance delivery quality across engagements.

• Conduct hands-on workshops and training sessions for customer and partner engineers.

• Take ownership of complex technical delivery challenges from start to finish, collaborating with Support and Platform Architects.

• Offer product and engineering insights based on implementation patterns and failure scenarios.

⛳️ Requirements

• Proven experience in delivering and managing production systems where reliability and incident response are critical.

• Strong knowledge of distributed systems, including failure modes, scaling trade-offs, and operational safety considerations.

• Proficient in hands-on coding in at least one major programming language such as Go, Java, Python, or TypeScript.

• Experience in deploying and managing production services in cloud-based and/or self-hosted environments.

• Capability to design and articulate operational standards, including on-call readiness, runbooks, and capacity planning.

• Comfortable engaging directly with customers during critical delivery situations.

• Excellent debugging skills with the ability to navigate ambiguity and real-world constraints.

• Ability to teach and empower fellow engineers.

• Familiarity with workflow orchestration systems, distributed task processing, or durable execution concepts.

• Proven track record in developing observability programs, reusable reference architectures, templates, or enablement initiatives.

• Strong partnership skills with product and engineering teams.

• Experience working with partners or service delivery models at scale.

🏝️ Benefits

• Base-salary variable compensation with an 85/15 split.

• Participation in the equity plan.

• Unlimited paid time off (PTO).

• 12 Holidays plus 2 Floating Holidays.

• Full premium coverage for Medical, Dental, and Vision insurance.

• AD&D, Long-Term & Short-Term Disability, and Life Insurance (both Standard & Supplemental options available).

• Empower 401K Plan.

• Opportunities for Learning & Development perks.

• Lifestyle Spending account/perks.

• Home Office Setup support.

• Professional Memberships coverage.

• Work-from-home meal reimbursements.

• Internet Stipend.

• Access to the Calm app for mental wellness support.

• International PTO and benefits that vary by country.

• Occasional company events, team offsites, and opportunities for in-person connections.