Senior Professional Services Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver production-ready implementations of Temporal by collaborating with customer and partner engineering teams to build initial workflows.

• Implement and instruct on production-safe workflow patterns, which include retries, timeouts, heartbeats, determinism, and versioning.

• Proactively identify and eliminate initial activation blockers before they escalate into larger issues.

• Assist customers in setting up and operating the Temporal Server in production environments, including self-hosted setups.

• Outline worker deployment strategies, scaling measures, and operational guidelines, encompassing upgrade strategies, failure management, and capacity planning.

• Establish standards for observability and reliability by defining metrics, alerts, and dashboards for workflows, workers, and the Temporal Server.

• Develop repeatable runbooks, templates, examples, and documentation to enhance delivery quality across various engagements.

• Conduct hands-on workshops and training sessions that empower customer and partner engineers to operate safely and independently.

• Take ownership of complex technical delivery issues from start to finish, collaborating with Support and Platform Architects to minimize escalations to Engineering.

• Provide actionable feedback on products and engineering based on real-world implementation patterns and failure experiences.

⛳️ Requirements

• Proven experience in delivering and managing production systems where reliability and incident response are critical.

• Strong comprehension of distributed systems, failure modes, scaling trade-offs, and operational safety practices.

• Proficient in coding with at least one major programming language such as Go, Java, Python, or TypeScript.

• Experience in deploying and managing production services in cloud or self-hosted environments.

• Capability to design and communicate operational standards, which include on-call readiness, runbooks, and capacity planning.

• Comfortable engaging directly with customers during high-pressure delivery situations, maintaining a calm and credible demeanor.

• Strong debugging abilities and adeptness in navigating ambiguity and complex real-world constraints.

• Skill in teaching and enabling fellow engineers.

• Familiarity with workflow orchestration systems, distributed task processing, or durable execution concepts.

• A successful history of building observability programs, including dashboards, alerting strategies, and operational maturity models.

• Ability to create reusable reference architectures, templates, or internal enablement initiatives.

• Collaborative skills to work with product and engineering teams and translate field insights into roadmap enhancements.

• Experience working with partners or service delivery models at scale.

🏝️ Benefits

• Unlimited PTO, along with 12 Holidays and 2 Floating Holidays.

• Full coverage of premiums for Medical, Dental, and Vision insurance.

• Coverage for AD&D, Long-Term and Short-Term Disability, and Life Insurance (both Standard and Supplemental options available).

• Empower 401K Plan.

• Additional perks for Learning & Development, Lifestyle Spending, Home Office Setup, Professional Memberships, Work-from-Home Meals, Internet Stipend, and more!

• Paid Time Off (PTO) and benefits outside the United States may vary by country.

• Opportunities for learning and career development.

• Lifestyle spending account.

• Home office setup assistance.

• Memberships for professional organizations.

• Meals provided for remote work situations.

• Access to the Calm app for mental wellness.

• Occasional travel for company events, team offsites, and other significant occasions.