Senior Professional Services Engagement Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and oversee the entire delivery process of professional services projects, taking responsibility for outcomes across onboarding, implementation, consulting, and technical advisory programs.

• Serve as the primary liaison for clients, ensuring alignment on project scope, timelines, deliverables, and success metrics.

• Ensure technical coherence in data protection across both on-premises and cloud environments by collaborating with Enterprise Architects and other technical resources to uphold delivery standards.

• Handle the creation of project documentation, handover materials, and post-engagement reports; organize knowledge transfer sessions with customer teams.

• Identify and facilitate follow-up opportunities in collaboration with Sales and Customer Success teams.

• Coordinate and lead initial engagement calls: establishing team roles, delivery strategies, and governance from the outset.

• Create and manage comprehensive implementation plans, monitoring milestones, deliverables, and dependencies throughout the project lifecycle.

• Collaborate with customer stakeholders, providing clear guidance, managing workstreams, and maintaining momentum during delivery.

• Oversee comprehensive status reporting to all stakeholders, producing regular written updates, executive summaries, and escalation reports.

• Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure cohesive integration and alignment.

• Formally manage scope changes by documenting, evaluating impacts, and securing approvals prior to modifying delivery plans.

• Oversee multi-workstream engagements, including planning, milestones, and dependencies management.

• Proactively manage risks, actions, issues, and dependencies (RAID).

• Develop and maintain project plans, ensuring an accurate and current overview of the schedule, resource allocation, and project status.

• Coordinate resources from delivery partners and subcontractors, managing performance, ensuring quality, and driving accountability for agreed outcomes.

• Facilitate structured program governance by conducting regular delivery meetings, decision checkpoints, and steering reviews with both customer and internal leadership.

• Promote continuous improvement in delivery methods by identifying process gaps and implementing best practices across projects.

• Collaborate with Technical Account Managers (TAMs), Solution Architects, Support, Sales, and Customer Success teams.

• Contribute to the development of delivery playbooks and methodologies.

• Lead Technical Program Management efforts (e.g., Veeam Cyber Secure), acting as the Veeam program lead for complex partner-driven or channel delivery requirements.

• Act as the delivery lead for strategic channel partner projects, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services.

• Build robust relationships with stakeholders across customer and internal teams.

• Own the rollout strategies and drive enablement and adoption initiatives to ensure successful outcomes for customers.

• Foster alignment and accountability for delivery results.

• Manage communications with all project stakeholders, including customers, partners, approved subcontractors, and internal account teams, ensuring timely, accurate, and consistent messaging.

• Develop and maintain stakeholder engagement plans, proactively managing expectations through clear and regular communication.

• Lead change management initiatives, assessing readiness, coordinating communications, training, and tracking adoption to ensure successful implementation.

• Mentor junior team members and disseminate best practices.

• Support the standardization of delivery processes.

• Travel 20–30% as required.

⛳️ Requirements

• A minimum of 8 years of experience in IT, including at least 5 years in Technical Program Management.

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care, and 24 paid volunteer hours each year through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, and 16 weeks for birthing parents.

• Medical, dental, and vision coverage effective from your first day.

• Access to mental health support, therapy sessions, and digital wellness tools through our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Support for fertility, adoption, and surrogacy through Maven, along with paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting expenses.

• Opportunities for learning and growth through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and events like our annual Global Day of Learning.