Senior Product Strategy Manager, CXAI

This is a fully remote position, open to applicants in North Carolina, +3 more states.

📋 Description

• Spearhead the comprehensive activation of new vendor partnerships and internal tools — encompassing scoping, evaluation, go-to-market, and post-launch phases.

• Take ownership of the product strategy roadmap, spanning 6/12/18/24 months, collaboratively developed with the BD, commercial, GTM, operations, and product marketing teams.

• Deliver updates to the Senior Leadership Team (SLT) and facilitate cross-functional working sessions; inject structure, visibility, and momentum into intricate programs.

• Collaborate with product marketing to create sales materials, enablement resources, and external content.

• Partner with commercial and finance teams to accurately set up commission structures, pricing logic, and revenue recognition for new products.

• Work alongside operations teams to confirm use cases, identify requirements, and ensure that new products meet genuine frontline needs.

• Identify and secure a customer experience (CX) account for pilot projects; outline pilot scope, success metrics, and exit criteria.

• Develop and manage a product catalog and toolkit (including playbooks, one-pagers, and onboarding guides) to empower internal teams.

• Establish and oversee the Project Management Office (PMO) intake and governance process for new product and partnership requests across various business units.

• Mentor and guide the Product Manager on the team; exemplify best practices in product thinking, stakeholder management, and structured delivery.

⛳️ Requirements

• 8 to 12 years of experience in product management, program management, or a closely related field within large enterprise settings.

• Proven experience in leading centralized PMO or product operations functions — overseeing intake, governance, and cross-functional delivery.

• A history of activating partnerships or launching products from start to finish in a complex stakeholder environment.

• Strong executive presence; adept at presenting to and aligning SLT, commercial, and operations leadership.

• Experience collaborating across GTM, commercial, marketing, and operations functions to achieve product activation goals.

• Highly organized and methodical — capable of managing multiple workstreams, tracking dependencies, and sustaining momentum across teams.

• Excellent written and verbal communication skills; proficient in distilling complex programs into clear narratives and actionable outcomes.

• Preference for candidates with backgrounds in BPO, contact center, CX technology, or enterprise SaaS.

• Previous experience with pilot design, partner onboarding, or enterprise deployment programs is a significant advantage.

🏝️ Benefits

• Offers Bonus