Senior Product Operations Manager, Falcon Complete

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborates with internal teams, including various product divisions, engineering, and others to improve critical systems and functions, enabling further customization to meet the evolving business requirements.

• Works alongside both internal and external teams within CrowdStrike to enhance the processes and operations of Falcon Complete through the integration of new products and features.

• Conducts technical analysis of new product functionalities and capabilities to evaluate their effectiveness for FC integration.

• Oversees strategic initiatives, which includes reviewing ongoing efforts and prioritizing requests.

• Partners with internal engineering teams to ensure that FC capabilities align with operational and customer needs.

• Engages in roadmap prioritization sessions and assesses new requests for the FC Business.

• Collaborates with internal teams to identify customer pain points and operational challenges.

• Facilitates actionable changes by converting customer feedback into product improvements and operational optimizations.

• Manages various projects (both large and small) that involve technology integrations, process modifications/enhancements, automation/optimization efforts, and more.

• Contributes to or leads cross-functional initiatives as necessary.

• Aids in managing Agile workflows, including stand-up meetings, capacity planning, and retrospectives.

• Defines and monitors key metrics to assess operational effectiveness and integration success.

• Creates and maintains detailed technical and process-oriented documentation.

• Establishes governance frameworks and reporting systems for product integrations.

• Develops integration roadmaps and implementation strategies for features and products.

• Documents technical specifications and the integration of new features.

• Works with engineering teams to ensure seamless integration with the existing FC infrastructure.

• Monitors and assesses post-integration performance metrics to confirm successful adoption.

⛳️ Requirements

• 5+ years of experience in a Product Operations or Product Management role.

• Capable of effectively communicating with both technical and non-technical personnel at all levels of the organization.

• Skilled in analyzing business requirements, designing and configuring recommended solutions, and conveying technical solutions to diverse audiences.

• Extensive knowledge of CrowdStrike's modules and product offerings.

• Proven leadership ability in driving risk mitigation and issue resolution.

• Basic leadership, diplomatic, and motivational skills, including the capacity to lead across multiple business and technology organizations.

• Strong problem-solving and technical abilities.

• Experience with Agile methodology and project management practices.

• Proficient in data analysis and metrics definition.

🏝️ Benefits

• Competitive compensation and equity awards at market-leading levels.

• Comprehensive wellness programs for both physical and mental health.

• Generous vacation and holiday policies for rest and rejuvenation.

• Paid parental and adoption leave.

• Opportunities for professional development available to all employees, regardless of their role or level.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• A dynamic office culture featuring world-class amenities.

• Recognition as a Great Place to Work Certified™ organization globally.