Senior Product Manager, Payroll Onboarding

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the experience that guides each customer from contract signing to their first successful payroll — efficiently, accurately, and confidently.

• Establish the onboarding strategy and roadmap. Create a clear, outcome-focused vision that enhances activation, minimizes friction, and fosters enduring customer trust.

• Own and drive essential business metrics. Measure, monitor, and enhance key metrics such as pNPS, activation rate, time-to-first-payroll, care ticket volume, and early retention.

• Rethink onboarding through an AI-driven perspective. Provide intelligent automation, guided configuration, and proactive error prevention.

• Advance onboarding into an AI-enhanced system. Collaborate with services teams to redesign workflows using AI-assisted tools and emerging agentic patterns to boost speed, accuracy, and scalability.

• Facilitate a unified, end-to-end onboarding experience (CX). Ensure alignment across product UX, human-assisted onboarding, and cross-product configuration — creating a seamless path to initial value.

• Cultivate deep customer and operational insights. Utilize interviews, onboarding sessions, care data, and behavioral analytics to identify root causes and prioritize effectively.

• Lead execution with clarity and quality. Work closely with Design and Engineering to provide high-quality, impactful product experiences.

• Contribute to a high-performance team. Forge strong cross-functional relationships and elevate standards of ownership, collaboration, and results.

⛳️ Requirements

• 6–8+ years of product management experience, with a proven record of owning and driving significant business outcomes in complex, high-impact product domains.

• Strong accountability for metrics and business outcomes. Experience in defining, measuring, and improving key metrics — and effectively communicating progress and trade-offs to senior stakeholders.

• Background in onboarding or activation-intensive products. Profound understanding of how customers achieve first value — and how onboarding influences retention and support.

• CX mindset (preferred, not mandatory). Experience in shaping comprehensive onboarding journeys across product and human-assisted interactions.

• Proficiency in AI. Comfortable integrating AI into daily product work (prototyping, analysis, iteration), with insights on how AI and agentic systems can transform product and operations.

• Strong product and data judgment. Capability to synthesize qualitative and quantitative inputs into clear decisions and priorities.

• Effective communicator. Able to simplify complexity into clear narratives and influence cross-functional and executive audiences.

• High ownership and comfort with ambiguity. You create clarity, drive progress, and take responsibility for outcomes in complex, evolving environments.

• Strong cross-functional leadership. Proven ability to align Engineering, Design, Services, and GTM partners towards shared objectives.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options

• Professional development opportunities