Senior Product Manager, OX Retention – Expansion

This is a fully remote position, open to applicants in Spain.

📋 Description

• Focus on retention and expansion growth within active organizations

• Monitor Average Processing Volume (APV) / Annual Recurring Revenue (ARR) per Active Customer

• Develop a cross-product adoption strategy for Organization Experience capabilities

• Create a retention and expansion roadmap for the next 6–12 months, aligned with the 2027 horizon

• Establish a discovery pipeline utilizing both qualitative and quantitative methods

• Identify churn signals and expansion opportunities

• Conceptualize and validate ideas prior to delivery

• Lead cross-functional initiatives focused on retention and monetization

• Identify adoption blockers and prioritize their resolution

• Make decisions on scaling, iterating, or discontinuing initiatives based on their outcomes

• Define North Star metrics and a metric tree to track retention, adoption, and monetization outcomes

⛳️ Requirements

• Minimum of 5 years in Product Management, ideally within B2B SaaS, retention, monetization, growth, or customer lifecycle sectors

• Experience functioning at a Senior+ level with significant scope and influence

• Strong analytical and problem-solving skills, capable of identifying root causes behind adoption and churn issues

• Proven track record in designing and executing cross-functional growth initiatives

• Extensive discovery background, including customer interviews, behavioral analysis, funnel analysis, and hypothesis generation

• Familiarity with customer lifecycle, retention, activation, or expansion strategies

• Ability to assess opportunities and prioritize initiatives based on business impact

• Experience collaborating with Customer Success, GTM, PMM, and Product teams

• Comfortable working with AI/ML-enabled products or data-driven personalization

• Strong skills in stakeholder management and influence

• Proficient in English (C1+ level)

🏝️ Benefits

• Private medical insurance for the employee and their family

• 23 paid vacation days annually

• 11 paid public holidays each year

• 5 company-paid sick leave days

• English language learning courses

• Opportunities for relevant professional education

• Access to gym or swimming pool facilities

• Home Office Setup Assistance: the company provides support for purchasing furniture (office chair, office desk, monitor) and other items to create an efficient workspace

• Co-working options available

• Flexibility for remote work