Senior Product Manager, OX Retention & Expansion

This is a fully remote position, open to applicants in Serbia.

📋 Description

• Drive retention and growth across current organizations.

• Monitor Average Processing Volume (APV) / Annual Recurring Revenue (ARR) per Active Customer.

• Formulate a cross-product adoption strategy for Organization Experience capabilities.

• Create a retention and expansion roadmap for the next 6 to 12 months and the 2027 horizon.

• Develop a discovery pipeline incorporating both qualitative and quantitative analysis.

• Identify churn signals and potential expansion opportunities.

• Conduct concept development and validation prior to implementation.

• Lead cross-functional initiatives focused on retention and monetization.

• Recognize adoption blockers and prioritize their resolution.

• Make decisions to scale, iterate, or terminate initiatives based on their results.

• Establish North Star metrics and a metric tree for retention, adoption, and monetization outcomes.

⛳️ Requirements

• Over 5 years of experience in Product Management, ideally within B2B SaaS, focusing on retention, monetization, growth, or customer lifecycle management.

• Proven track record of operating at a Senior+ level with significant scope and influence.

• Excellent analytical and problem-solving abilities to uncover root causes of adoption and churn issues.

• Demonstrated capability to design and implement cross-functional growth initiatives.

• Strong background in discovery processes, including customer interviews, behavioral analysis, funnel analysis, and hypothesis generation.

• Experience with customer lifecycle, retention, activation, or expansion processes.

• Ability to assess opportunities and prioritize initiatives based on their business impact.

• Proven collaboration skills with Customer Success, GTM, PMM, and Product teams.

• Comfortable working with AI/ML-enabled products or data-driven personalization.

• Strong skills in stakeholder management and influence.

• Proficient in English (C1+ level).

🏝️ Benefits

• Comprehensive private medical insurance for employees and their families.

• 20 paid vacation days annually.

• 15 paid public holidays each year.

• 5 days of company-paid sick leave.

• Access to English learning courses.

• Opportunities for relevant professional education.

• Access to gym or swimming pool facilities.

• Home Office Setup Assistance: support for purchasing furniture (office chair, office desk, monitor) and other items to establish a comfortable workspace.

• Co-working options available.

• Flexibility for remote work.